Ok i qualified for main event, what now when poker site support sucks!

[theordinaryboy]

ok so i qualified for the wsop main event through interpoker on the cryptologic network.

Nice package, which included the buy-in $3000 worth of accommodation and $2000 spending money and also free entry into another 2 tournaments if i get knocked out early on in main event.

So this all happened in late may, i ring up interpoker support the next day and ask why the $2000 has not been put into my account they explain to me what i have to do and i get the money in the next day, i then ask if i could have a bit more information on what if anything i now need to do regarding my registration etc...

This will be my first major tournament so i dont really have any idea how to go about things.

Mainly i want to know about the room i'm staying in, the website says we stay for 15 nights at the rio all suite, but that is all it says. I'd like to know if my girlfriend can stay in the suite for no extra charge.

I have sent probably 4 emails now regarding this each time i get told that my email is being sent to the management department and they will get back to me soon, but it has been 3 weeks now, if anyone knows how things work with the hotel rooms it would be great if you could let me know.

On a seperate note, is it worth me mentioning to the poker site that their $3000 worth of accommodation isnt infact $3000 as on the rio web site an entrant weekday price is $109 and an entrant weekend price is $199 adding up to a maximum of about $2200 as this money was in the prize pool should i not receive it as it seems to be a bit of a con to say it is $3000 worth of accommodation when it is not.

Anyway hope somebody can shed some light on this situation

cheers