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#1
07-27-2007, 04:05 AM
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Changing my username at UB
UB just sucks anus more and more.
In march I asked about changing usernames and this was the response: [ QUOTE ] Dear ******* Before changing your username, take into consideration that you can only change it once. Also, that the notes you have made on other players with your current username cannot be transferred to your new username. If you still wish to change it, send us three options (no longer than 13 characters) for your new username and the answer to your security question: <"*********"?> Your account will be assigned with the first option available, taking into consideration the order of preference you indicate. Make sure not to be already registered or playing any tournaments at the moment you make your request, or the system will take you out of the event when we make the name change. For further assistance please contact us from the account email address you registered with your account. Do not hesitate to contact us back if you require further assistance or additional information. Best regards, ******* Customer Support [/ QUOTE ] Now I send in an email to change it and get this reply [ QUOTE ] Dear *******, Thank you for contacting us. In order to protect our players, we do not allow username changes. This is because it is the most important way for other players to recognize you at the tables. Exceptions will only apply when there is an error upon registration or another extraordinary circumstance. We will appreciate your understanding on this matter. Do not hesitate to contact us if you require further assistance or additional information. Best regards, ***** Ultimate Bet ~ Customer Support [/ QUOTE ] Is it just me, or is this a big WHAT THE [censored]? 
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#2
07-27-2007, 04:59 AM
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Re: Changing my username at UB [mother fuggers]
What's the time gap between the two responses?
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#3
07-27-2007, 06:34 AM
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Re: Changing my username at UB [mother fuggers]
4 months.
Guess my point is mainly the second email. It's the damn internet. Changing user names should not be such an issue. Like WTF?
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#5
07-27-2007, 01:37 PM
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Re: Changing my username at UB [mother fuggers]
policy changed between the two emails
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#6
07-28-2007, 08:12 AM
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Re: Changing my username at UB [mother fuggers]
[ QUOTE ]
4 months. [/ QUOTE ] [ QUOTE ] policy changed between the two emails [/ QUOTE ]
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#7
07-28-2007, 12:14 PM
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Re: Changing my username at UB [mother fuggers]
People still play at UB? You know that they charge $8 when you cashout by check.
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