another post for pokerstars having great customer service!

[hypermegachi]

i sent them an email last night, got a response this morning.

here's the response:
[ QUOTE ]

Hello XXXXXXX,

Thank you for your email. I will do my best to address your concerns.

There are a handful of players on PokerStars who play a seemingly
impossible number of tournaments at once. However, we do have an
extensive arsenal of detection tools in order to ensure that each player
is a human being. Please rest assured that we do not tolerate automated
players (bots) on PokerStars.

While I cannot detail each of the tools we use to make this determination
(we don't want our methods to fall into the hands of bot programmers who
will then use that information to avoid detection), I can assure you that
we have reviewed this player and s/he is most definitely not a bot. It is
a human player on all counts.

Massively parallel play is not by itself a reliable harbinger of a bot.
There are reasonable explanations as to how players can play such a large
number of games at once. The most tables I've seen concurrently played
(and we've seen it in the flesh), is 31 tables on a single 17" notebook
computer... and that player did this without timing out. There's a video
on Google of such a player playing 26 tables:

http://video.google.com/videosearch?q=RainKhan

There are players capable of rapid-fire decisions and quick precision
mouse clicks out there. Many of these players are previously trained or
experienced in online video games such as StarCraft, where as many as 120
decisions and clicks per minute are required! To reduce that to a mere 20
to 40 decisions per minute as would be required for a couple dozen poker
games would be quite simple for such players.

If you have any further questions, please let us know.

Best Regards,

Jeff
PokerStars Game Security


[/ QUOTE ]

STARCRAFT FOR TEH WIN!!!

[punkass]

31 tabling? my head asplode

[NU Star]

I love getting reported for multitabling: "HE'S 20 TABLING AND HE WON'T CHAT IN THE BOX!!!"

[hypermegachi]

better safe than sorry.

[recondite7]

sorry for what? playing an exploitable bot?

[Karak567]

[ QUOTE ]
I love getting reported for multitabling: "HE'S 20 TABLING AND HE WON'T CHAT IN THE BOX!!!"

[/ QUOTE ]

This is why I hide myself from search. People go nuts when I don't have time to chat back and threaten to "report me for botting".

Also, fish will search you, see you are playing 5 tables and assume you are a winning player. Completely kills your action.

[hypermegachi]

[ QUOTE ]
sorry for what? playing an exploitable bot?

[/ QUOTE ]
exploitable or not, i don't want someone sleeping at night and making 1% ROI playing 30 tables at a time.

[RED_RAIN]

Thanks for the video link, that was so incredible. I wonder what levels he's playing but regardless, wow.

[ekdikeo]

In that video, he only had at most 12 tables open, if he had 26 open, there's no way the icons in the task bar would've been visible, the taskbar would've been nothing but little slivers.

[RED_RAIN]

[ QUOTE ]
there's no way the icons in the task bar would've been visible, the taskbar would've been nothing but little slivers.

[/ QUOTE ]

If you have the taskbar on lock, it will then scroll because the taskbar icon has a min length to it.

Perhaps not 26 tables, but regardless, his decisions are fast