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Full Tilt Problem
I have not been able to highlight or use my Full Tilt software for about a month. One day I went on to play some poker. When I was done with my session I left the site running. However, when I got back an hour later the site was frozen. I tried rebooting and reinstalling the software. However, the results were the same. I was able to open the software. However, I am not able to highlight the site and move it. Nor am I able to use the software at all once it is open. I emailed the site and this is what they gave me:
>Please delete a file on your computer called [PlayerID].dat. > >- First, close the Full Tilt Poker software. >- Using My Computer in the Start menu, go to your main Hard Drive >(usually C: drive), then to Program Files and finally into your Full >Tilt Poker folder (or the directory you installed our software). >- Delete the file called [PlayerID].dat. PlayerID is your actual >PlayerID on Full Tilt Poker. >- Reboot your computer and restart the program. > >There may also be a few reasons why you are unable to proceed beyond the >card animation window (Can't Connect to Server). > >Please ensure that your system clock reflects the current date. To check >this double-click the clock on your taskbar. Change the settings >accordingly. Also, make sure that you do a Windows Update from the >Microsoft site. > >You may need to adjust the firewall and security programs on your >computer. Refer to the firewall?s manual or even contact its >manufacturer for more information if you require further assistance >configuring it. > >First, please check your firewall software and ensure that Full Tilt >Poker is not blocked, and that port 443 is not being blocked. > >Full Tilt Poker requires Internet access at all times. If it is already >in the allowed list, please remove it from the list. Restart your >computer and relaunch the Full Tilt Poker client. This should cause >your firewall to re-request a permission setting. Set to "allow". > >Finally, if you have two firewalls running (i.e. Norton and the Window >XP built-in firewall), we recommend that you disable the Windows >built-in firewall. Having two firewalls enabled may interfere with each >other, and decrease the level of your computer's security and >performance. I tried all of the above, but nothing worked. If you have ever had this problem with a site or have any ideas how to fix my problem share them. Thanks! |
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