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#1
03-21-2007, 02:38 PM
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FTP owes me $5,000, still waiting...
Here is a copy of some of the recent correspondence. I'm becoming slightly annoyed. The emails are in order from oldest to newest going down. Their response is followed by my inquiry in each except for the one from "Debbie" that she sent all by herself. WTF
Hello Jared, Thank you for contacting Full Tilt Poker's Customer Support. Your check has already been processed and sent and I assure you that it will be there by the end of this week, if not early next week. We appreciate your business. If there's anything else we can assist you with, please let us know. Regards, John Full Tilt Poker Support ---------------------------------------------------------------------- Please remember that no one will ever ask you for your password or account information, not even support. Please use good common sense and keep your password a secret. Learn, Chat, and Play with the Pros. 100% Initial Deposit Bonus - www.fulltiltpoker.com ---------------------------------------------------------------------- Original Message Follows: ------------------------ I requested a $5,000 dollar check on 2/14/07. I would like an update on the status please. Thank you, Jared Kenworthy _______________________________________ Hello Jared, Thank you for writing to Full Tilt Poker Support. I have taken a look at your check status and see that it was processed and is currently on transit. We are well aware that a small handful of check withdrawals are taking much longer than anticipated to be delivered to players. We are sincerely sorry for the delay and apologize for any inconvenience this has caused you. Unfortunately, the check is still on route to your provided address. You should receive your check very shortly now. In addition to this, I forwarded the issue to a senior cashier in the event that you do not receive the check within 48hrs. Should this occur, we will escalate the matter in order to resolved this issue as quickly as possible. Currently, we are still experiencing delays with our expedited check processor, so any requests for overnight delivery will be delayed. Again, we are very sorry for any difficulties they has posed for you and we appreciated any understanding that you have in the matter. If you need any further help, please let us know, and best of luck on the tables. Regards, Leonardo Full Tilt Poker Support ---------------------------------------------------------------------- Please remember that no one will ever ask you for your password or account information, not even support. Please use good common sense and keep your password a secret. Learn, Chat, and Play with the Pros. 100% Initial Deposit Bonus - www.fulltiltpoker.com ---------------------------------------------------------------------- Original Message Follows: ------------------------ I just wanted to inform you that I did not receive the check this past week. I understand that you said "if not early next week," but I'm not quite sure how to take that. Should I contact you if I don't receive the check by Tuesday afternoon? Thanks again. I really appreciate the hard work you guys do and how promptly you respond to my emails. Jared Kenworthy _________________________________________ Hello Jared, We have placed an inquiry in to our accountant and our check processors to learn the whereabouts of your check. It definitely should have arrived on your end by this time. As soon as we hear back from our accountant and our processors on the status of your check we will email you back right away to inform you. Thank you for your continued patience and you will hear back from us soon. Regards, Debbie Full Tilt Poker Senior Cashier _________________________________________ Hello Jared, I sincerely apologize for the inconvenience. It is a very rare occurrence that such valuable checks are lost in transit to players. As Debbie stated, we will update you the minute our processor informs us of the check's location. We thank you for your patience. If there's anything else we can help you with, please let us know. Regards, Mike G Full Tilt Poker Support ---------------------------------------------------------------------- Please remember that no one will ever ask you for your password or account information, not even support. Please use good common sense and keep your password a secret. Learn, Chat, and Play with the Pros. 100% Initial Deposit Bonus - www.fulltiltpoker.com ---------------------------------------------------------------------- Original Message Follows: ------------------------ I'm sorry, but this is getting a little ridiculous. I did not receive the check today either. I realize that 5K might not be that big of a deal to Full Tilt, but it really means something to me. I enjoy your site and software, but if this situation is not handled promptly, I will take my business elsewhere. Thank you. Jared Kenworthy 
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#3
03-21-2007, 03:02 PM
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Re: FTP owes me $5,000, still waiting...
Am I missing the dates on some of these e-mails, please point out where the date and time is on each e-mail (very good chance I just dont see it). Without dates, your dead in the water.
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#5
03-21-2007, 03:09 PM
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Re: FTP owes me $5,000, still waiting...
[ QUOTE ]
Am I missing the dates on some of these e-mails, please point out where the date and time is on each e-mail (very good chance I just dont see it). Without dates, your dead in the water. [/ QUOTE ] Original Message Follows: ------------------------ I requested a $5,000 dollar check on 2/14/07. I would like an update on the status please. Thank you, Jared Kenworthy
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#6
03-21-2007, 03:13 PM
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Re: FTP owes me $5,000, still waiting...
[ QUOTE ]
[ QUOTE ] Am I missing the dates on some of these e-mails, please point out where the date and time is on each e-mail (very good chance I just dont see it). Without dates, your dead in the water. [/ QUOTE ] Original Message Follows: ------------------------ I requested a $5,000 dollar check on 2/14/07. I would like an update on the status please. Thank you, Jared Kenworthy [/ QUOTE ] A little over a month isn't that unusual for these sites, especially given the current climate. Give it a few more weeks before you really begin to raise alarm bells.
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#9
03-21-2007, 04:47 PM
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Re: FTP owes me $5,000, still waiting...
[ QUOTE ]
A little over a month isn't that unusual for these sites, especially given the current climate. [/ QUOTE ] It is when people requesting checks in March are getting them in about a week.
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#10
03-21-2007, 10:44 PM
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Re: FTP owes me $5,000, still waiting...
got this one today
Hello Jared, We sincerely apologize for the ongoing delays that you are experiencing with receiving your overdue check. We have asked our check processors to investigate this matter so that we can give you a concrete answer as to when you can expect your check to arrive. Again, we apologize that you have had to wait this long as it was due to the direct result of us not having a check processor that could meet all our needs and then, finally, locating one that could. This caused a very large backlog resulting in some very lengthy delays and some players not receiving their checks. We have sent this request to our new processors as urgent, as we want to ensure that all checks reach their destination. We appreciate your ongoing patience and, again, we apologize for the time that you have had to wait. We will contact you back with further information when our processors inform us as to the whereabouts and expected delivery of your check. Regards, Debbie Full Tilt Poker Senior Cashier
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