I've been banned from playtech bonuses

[badge]

I have hit up only 2 playtech stickys - casinoking and acropolis and after depositing at magicbox I was told I was blocked from receiving bonuses from playtech due to bonus abuse. I won on both acropolis and casinoking, it this why they have banned me. They told me to write to support for more info on the matter.
Can someone who has had similar problems please give me some advice on what to do next, or is playtech a lost cause for me?