My XP with Party Poker....kinda long...but worth reading

reed62783 · #1 01-02-2006, 02:14 PM

I dont really think this belongs here but this is the main area i read in the forums..

So i decided to go to a diff site (was on Royal Vegas)...I was in a tossup b/t PP and doyles room.. I liked doyles b/c of the deaper stacks and the 35% depo bonus was looking nice...But PP has so many fish at the 11's and that was very tempting also: they showed to have a 20% signup bonus when i pulled the software up (in one of those popup boxes)..

Well i decided to go to PP...i made a deposit adn used the bonus code....guess what??? no bonus....i decidded to call them to see why...they said they dont have any bonus right now.. i told them i got it off a popup when i loaded the software and he said it is expired.. they didnt give it to me...

Well i thought about it soem and decided to w/d and go to doyles... I did the w/d then recieved an email saying they were concerened b/c i didnt play on the site and was already w/ding my money..they said i would hve to contact them to get it processed....

so i called and talked to someone in the investigations team. he then told me i would have to send them a copy of my CC to get it processed.. I asked him why and he said b/c i didnt play on the site at all.. I asked him if i played if i could w.d then, and he sayed yes.. I think this kinda made me mad and i told him if it wasnt for the poor customer service i experieced b/4 i wouldnt be withdrawing anyway, then i told him he isnt making my PP experience any better by doing this.. He said "sir were not a bank, we are a business and are here to make money also"...wow this ticked me off.. i asked for a supervisor and he said "he will tell you the same thing"....so i talked to a supervisor and he wasnt very polite either.. he said basically the same thing (not the bank thing)..he said w/o playing or sedning my cc then there is no way i can get the money back...so i broke down and sent my cc via email (blocked middle 8 of cc)...he said it would take 4-5 hours for them to get it and process it....

3 hours later i get an email saying to process the w/d i would have to send them a copy of my cc and a letter of aknowledgment saying i authorized the deposit....wow i was ticked....

i called and talked to the same guy and he said i havtnt sent my cc info in.. i then read the email to him that said they did rec the cc info.. he said ok then processed the w.d........

i know i am rambling but with the customer service i recieved from these people i will never never play there....

sorry about the long post. jsut though someone here may wanna hear about this..

splashpot · #2 01-02-2006, 02:20 PM

If you think it's news that PP has some of the worst customer service out there, it's not. We already know. Doesn't stop us from playing there though.

God Complex · #3 01-02-2006, 02:22 PM

wrong forum

microbet · #4 01-02-2006, 02:23 PM

Party does suck. They have been holding up a withrawal of mine for 4 or 5 days now, always saying there is no problem and it will happen in, first in 24-48hrs, later saying within 24hrs. I'm not the only one getting this treatment right now.

He's right, they are not a bank. They don't pay interest. They should love to hold people's money.

I've heard of them wanting ID like a driver's license, but a copy of your credit card sounds like too much. You didn't fund the account with this credit card, did you?

reed62783 · #5 01-02-2006, 02:30 PM

yeah i did use the cc to fund it...but they didnt want a copy of it when i made the deposit did they- :P

runner4life7 · #6 01-02-2006, 03:17 PM

i dont blame them at all for this. this just "looks" like you trying to get a cash advance from your credit card without having to pay any of the fees. Not saying thats what it is, but thats not what they are there for. I have never had any problems with PP btw.

zabt · #7 01-02-2006, 03:55 PM

[ QUOTE ]
i dont blame them at all for this. this just "looks" like you trying to get a cash advance from your credit card without having to pay any of the fees. Not saying thats what it is, but thats not what they are there for. I have never had any problems with PP btw.

[/ QUOTE ]
How is it a cash advance if the deposit is going right back to the credit card?

The kicker in all of this is that the 20% bonus (when there was one) couldn't be cleared by playing SNGs. I found that out only after making my deposit. Like others, however, I've found the $22s are more than making up for the "lost" bonus.

Oh, and the non-refreshing lobby is a bit maddening.