Account suspended at FullTilt

armonica · #1 10-20-2006, 03:48 PM

I opened a real money account at FullTilt couple of month ago and yesterday I tried to cash out for the first time after clearing the first deposit bonus.
Then I got a message from their cashier saying that the withdrawal was '' voided '' and when I tried to log in my account was suspended.
Their replay to my e-mail was that my account is suspended
pending a routine internal audit and they would not give any further explanation.
Does anybody knows what that mean or had similar experiences with FullTilt?

Odrike · #2 12-03-2006, 08:35 PM

I'm in the same situation. My account has been under that "routine audit" for almost 2 weeks. No information given why. But just as you I had a voided withdrawl. Very frustrating.

DaBusiness · #3 12-06-2006, 03:23 AM

After reading all these stories, i'm avoiding full tilt like the plague from now on.

FTPSean · #4 12-08-2006, 10:59 PM

I'm sorry to hear that you've had trouble in the past with your accounts being suspended. We have recently revamped our procedures and are working hard to conclude all of our investigations within a more reasonable time period.

We appreciate the feedback the 2+2 community has given us, and have taken immediate steps to improve this process. If you have not received a resolution to your case, please email support@fulltiltpoker.com and we will make sure your cases receive their due attention.

wax head · #5 12-10-2006, 08:21 AM

Does everyones first withdrawal trigger an account audit?

KinkyKid · #6 12-10-2006, 12:02 PM

[ QUOTE ]
Does everyones first withdrawal trigger an account audit?

[/ QUOTE ]

No. I have never had a problem with my withdrawals.

BigBiceps · #7 12-13-2006, 02:02 PM

[ QUOTE ]
Does everyones first withdrawal trigger an account audit?

[/ QUOTE ]

Only if you won a certain amount.

FTP is rigged against winners.

ckboddic · #8 12-15-2006, 07:03 PM

My account was suspended this afternoon. I have been playing only a few days and have won quite a bit since. No response thus far as to why. You think they'd have the courtesy and sense to send an email prior to suspending an account telling you why the suspension has occured. It would be helpful if there was a number I could call. Extremely irritating.