Mansion Pays for faulty video poker!

[grinin]

[ QUOTE ]
Dear Member,

After receiving enquiries from a small number of members, we have investigated and determined that versions
of Multi-Line Video Poker games have operated differently from the published rules since 6 June, 2006.

The difference existed only in the Multi-Line versions of Video Poker and meant that under certain circumstances
discarded cards would be recycled in approximately half of the hands dealt. The cause of the error was diagnosed
and repairs made on MANSION Casino on 27 July 2006. The theoretical affect is calculated to be an additional
advantage to the house of no greater than 1.3% dependant upon player strategy.

Since correcting the game to ensure it plays according to the published rules, we have taken the time of
ascertaining a full list of members affected. For those members, we have deposited into their MANSION account
a Casino Bonus payment equal to two percent (2%) of their handle on Multi-line Video Poker during the period in
question. Where the amount due to a member was less than £5, we have topped up the amount to exactly £5 or
currency equivalent. You have received (USD XX) in your account.

MANSION prides itself on the quality of our products and the degree of trust our Members hold in us. We are of
course embarrassed by the error occurring and sincerely apologise to those members affected. We hope that our
efforts to promptly repair the error and make generous compensation is seen as a true and genuine attempt to
retain the trust and confidence of our members and that of the industry at large.

Yours sincerely,

MANSION Casino.


[/ QUOTE ]

Wow, I think this was great

[1huskerfan]

Now scorer can't use this to justify his "ideology".

Is the sky still falling?

[SoloAJ]

I didn't complain before, despite the fact I was subject to this...I'm guessing complaining now wouldn't work eh?

[Halo7]

Man, I gotta say I called this one. From my post in the other Mansion thread yesterday:
[ QUOTE ]
That said, if this was the case and it changed the HA from 0.5% to 3% or whatever, a fair thing to do would be to give a rebate of 2.5% of whatever amount people had played in the effected games. Whether they do that, and how soon they do that is a question I don't have the answer to. I am sure there is a thread about this over at CasinoMeister and it will get resolved, albeit not as quickly as the effected players would like. Note resolved doesn't necessarily mean people get $$ back, but I bet the software error will be fixed soon if it hasn't already been.

[/ QUOTE ]

Glad to see they did the right thing,

Halo7

[BigDave]

I did not complain (honstly I do not remember playing VP here) and I received the email along with $83.

[kiddj]

[ QUOTE ]
I did not complain (honstly I do not remember playing VP here) and I received the email along with $83.

[/ QUOTE ]
I also didn't complain, not realizing that I had played the multi-line VP when it was messed up. I am extremely happy with the way they approached and handled the situation. If other casinos could act like this, maybe there'd be less support for the US banning.

[ImsaKidd]

Sweet. I got $160.

[grinin]

I also did not complain.

But I guess thanks for all you whores that did!

[Lessu]

wp mansion

scorer: which casino is next in your list?

[scorer]

2 people in this thread have made reference to me. sky falling husker fan?? i had a bad experience at golden palace and still hold my views. Im glad the people who were affected got there compensation as they should of. lessu, which is next in my list of what??