WPEX Updates Letter

[awayfromjay]

Just received this.

Dear xxxxx,

As the General Manager of World Sports Exchange, I wanted to send a note thanking everyone for participating at the only No Rake poker room on the net. I'm pleased to say that we've put more than $4.5 million back in the pockets of our players!

We've had terrific growth as a result, but it hasn't been without its challenges. I understand some of you have experienced lags while playing, connectivity issues, or other problems. The development team is aggressively working through the bugs and I assure you every one of them will be fixed. To make sure we resolve them in a timely manner and to roll out the many new features you have requested, we've increased the size of our IT team significantly. We appreciate all of your feedback, please keep it coming.

On Monday we will be rolling out the first of a series of updates to the poker client. Most importantly, tournament fees will now be rebated, including a retroactive rebate of tournament fees charged since no-rake began. You'll also find an improved interface, easier on the eyes, as a result of customer feedback. For this update, we'll require a little down-time, 3:30 am to 6:30 am EST on Monday, July 3.

We will release a new update with our next batch of bug fixes and feature requests in the coming weeks. Not all updates will require downtime, but we will email you in advance of any planned outages.

Let me assure you that World Poker Exchange will remain rake free. This is not a short-term promotion or gimmick. I encourage you all to help get the word out that there is no better place on the Internet to play — period.

Once again, thank you for playing No Rake poker with us. Keep the comments coming; this is your poker room. Your feedback will continue to shape the no-rake poker community that's been started here at World Poker Exchange.

Sincerely,
Haden Ware
Haden Ware
General Manager
World Sports Exchange

[Ad Alta]

Retroactively applying no tournament fees. Man, I love WPEX.

[Atlanta Andrew]

Just got this letter too...I am very happy right now.

[maxtower]

They weren't rebating tourney fees before? I haven't noticed that the tournaments are particularly tough. There still seem to be plenty of fish. Cash games are harder than at other sites though.

Max

[Shrug]

I love good news.
This is definitely a step in the right direction....here's hoping the upgrade comes off smoothly.

[dcasper70]

continuing to impress me.
GO WPEX!

[ewile]

I am loving WPEX!
Note to Mr. Ware: were it available I would gladly wear some WPEX gear, a hat, shirt whatever. You guys are doing a really good thing. I hope this absolutely explodes!

[Gregg777]

I hope he's not saying that the appearance of the tables is more important than NL 6max.

At least they are listening and working things out.

[spino1i]

It looks like all my yelling at them might have had an effect (I basically told them their site was a false promise because they couldnt get their software updates together). Lets just hope they actually release an update next monday (their track record isnt very good on releases).

[jafeather]

[ QUOTE ]
Retroactively applying no tournament fees. Man, I love WPEX.

[/ QUOTE ]