getting screwed at monaco gold casino

[car ramrod]

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This is very bizarre for Monaco Gold. I withdrew $5000 from there without a hitch after reaming them in War.


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I am still waiting on my $1200 withdrawl, it has been about 12 days now.

[BruceN]

Seems to me the terms and conditions are being changed back and forth daily, and/or being selectively applied. I was aware this was an issue before I signed up less than 2 weeks ago, so spoke to live support about whether VP was ok to meet wager requirements. They quite clearly confirmed it was, so to double check I asked again before I deposited and they advised me of the non eligible games, of which JOB was not on the banned list.

Feeling comfortable at that point I deposited 500 Euro, got the 800 bonus credited and plyed through. Bye the way, the day I signed the T&C clearly had not changed, although when I checked back a week later while playing through they had changed to exclude JOB.

I have now requested a cashout of my remaining $1130 Euro, which has not been recieved yet although they have requested ID which has been provided. It has only been 2 business days so I am not panicking yet, and have received all the appropriate confirmation emails.

For what its worth, I played some cover games including slots, casino war and blackjack to the extent of an extra 10 % past the wager requirements.

I also signed up with Casino Dave, who I have found very proactive in sorting issues.


cheers

Bruce

I was informed by live support that it was,

[Lessu]

Last time I updated the situation was that they made a withdrawal for me and took the bonus away. Not much has happened even though I've mailed like a dozen time.

I still can't get their phone numbers to work and they also said they couldn't reach my number(yes, I've had my phone with me all the time)

Last mail I got they said they would credit the bonus back to my account if I cancelled the withdraw they say I had made even though they were the ones who made the withdraw without asking me(atleast not the way it went).

I now hope the bonus would be unrestricted but I don't think that's going to happen. The length of the mail I've been sending them is so long now I don't even know if they read it all the way. Every time there's new person answering so he/she gives the same BS answers so I've made a frequently received answers list for them with explanations on how things really are.

It's like a FAQ for them. After I started using it I've had some more progress. Still waiting for a reply from casinodave but I think if I would get the phone numbers to work this wouldn't take that long

[Lessu]

27th email.

Good day and thank you for choosing Monaco Gold Casino.
Please accept our sincerely apologies for all the miscommunications that you previously encountered.
This matter has been clarified and you are now eligible to withdraw your account balance.
Once again we do appreciate your patience.
Have a pleasant day.

What are the chances they will still take the bonus when I try to withdraw now? When I tried earlier I couldn't withdraw anything over 200(the deposit amount). Now I tried 450(deposit+bonuses after wagering) and I was able to withdraw it all. I cancelled the withdraw and I'm gonna play a while and see what you think

[kypreanus]

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27th email.

Good day and thank you for choosing Monaco Gold Casino.
Please accept our sincerely apologies for all the miscommunications that you previously encountered.
This matter has been clarified and you are now eligible to withdraw your account balance.
Once again we do appreciate your patience.
Have a pleasant day.

What are the chances they will still take the bonus when I try to withdraw now? When I tried earlier I couldn't withdraw anything over 200(the deposit amount). Now I tried 450(deposit+bonuses after wagering) and I was able to withdraw it all. I cancelled the withdraw and I'm gonna play a while and see what you think

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I wouldn't suggest that you would continue playing at Monaco Gold. They would love to see you lose your money instead of withdraw. If you are showing a pattern of cancelling withdrawals and continuing playing again, they will play their games until you have lost it. Just withdraw it all, and get it over with it. Did you check out Casinomeister's already?

[Lessu]

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I wouldn't suggest that you would continue playing at Monaco Gold. They would love to see you lose your money instead of withdraw. If you are showing a pattern of cancelling withdrawals and continuing playing again, they will play their games until you have lost it. Just withdraw it all, and get it over with it.

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You're probably right. I played some blackjack and cashed out $460 about 15min later. The software let me withdraw with no problems and their CS asked me for scans of my ID and bills so I sent them and they were approved. They didn't mention anything about taking the bonus away, atleast not yet so I think I'm fine, we'll see after at the end of the week. Cashout speed is horrible(4 days in pending, jeez)

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Did you check out Casinomeister's already?

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I'm not sure what I should look for in there. I checked all kinds of rogue sites they have listed but didn't find MGC.

[Lessu]

I just received the full payment to my neteller account so I guess it was just incompetent CS or something