Two Plus Two Newer Archives - getting screwed at monaco gold casino

So I signed up at monaco gold because they had a VP bonus (something different from grinding blackjack bonuses). They had several different bonuses on their page so I emailed support and asked if the 100% up to $200 was still valid which was mentioned at casinodave. I got this response:

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Dear bonuswhore,

We are offering you an extra $50 bonus on any of our great First Deposit Bonuses.

Receive a 100% Free Bonus up to $200 + $50 FREE!!!
or
A $1,000 Bonus + $50 FREE is waiting for you and Chance to win a trip to Monaco - On your first deposit of $5,000!

You are also entitled to the Monaco Gold Insurance Bonus - 40% back on ALL the second deposit day house winnings!!!

Wishing you a warm welcome and the best of luck!

Angela Spencer
Casino Manager
Monaco Gold Casino
www.MGC.com

For terms and conditions: http://www.monacogoldcasino.com/promo_terms.html

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From the t&c

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In the interest of fair gaming, you must wager at least (12) twelve times your bonus and deposit when playing with €/$ before making any cash outs.

Bets placed in the games of Blackjack (all sorts of Blackjack), Roulette (all sorts of Roulette), Baccarat (all sorts of Baccarat), Craps or SicBo (all sorts of SicBo) do not fulfill players obligations with regards to the minimum wagering requirements.

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So I'm looking at $4800 in wagers + something for the free $50, i wasn't sure how much I had to wager to clear that at that point but you will find out later

So I created the account and deposited $200, got the free $50 right away. Tried their online live chat to see if I could get the $200 credited. Noone responded there so I emailed them.

Got a response:

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We would like to confirm that we have received your email and it has been forwarded to the relevant department.

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Pokerroom anyone? I emailed back and asked if this was one of those departments like pokerroom has that you never get a reply from.

Waited 24 hours and no reply. Tried live chat a few times during that time but noone there.

I mailed again a day later and also tried live chat. Someone actually responded this time and credited the bonus.

So after two or three days I was able to start playing

Wagered about $6000 in JoB and then mailed support again to find out about the free $50 and how much I had to wager to clear that(I noticed in the t&c there was some free money thing that had 99x requirements so I was hoping it didn't apply to my bonus). And I know I was stupid not to confirm this before but that's not the real problem.

I got this response from them:

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In refrence to your wagering status, you will be required to wager $5400.00 in allowed games. Do bear in mind that Jacks or better is considered restricted. Do have a great day!

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Okay... I checked the t&c again their casino manager send me and that was on their web page. Can't find JoB there so I mailed back and got a response. Also It looks like I had to wager 12x for the $50 too

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am Andre from the support team. I am in receipt of your most recent email regarding the bonus you received. However I wish to inform you that the list of restricted games that do not count toward your wagering requirement are Asian Baccarat Live, Aces And Faces 4 Line, Aces And Faces 4 Line double, Baccarat, Baccarat Live, BlackJack, , Black Jack Live, Blackjack Switch, Black Jack Surrender, Blackjack UK, Craps, Jacks or Better 10, Jacks or Better 10 double, Jacks or Better 4, Jacks or Better 4 double, Jacks or Better, Jacks or Better double, Roulette, Double Zero Roulette, Roulette Live, ........,

Sorry for any misunderstanding cause but do have a good day.

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I mailed again but haven't got a response yet. If Dave sees this could you possibly do something(since I joined through your site) if there is anything to be done

This was yesterday. I contacted casinodave also. I hope he can help me. I also received two confirmations that I had fulfilled the wagering requirements. Sounded good. But the software didn't let me withdraw so I contacted support again. They first said I am able to withdraw and then later I received email saying the money was on the way to my neteller account. I checked my pending withdrawals and it was $200. So they took the bonus away. I mailed again but didn't receive response.

I also asked them to call me(didn't want to call them since I didn't know how much international calls cost) but surprise surprise they said they would but only received an email about the neteller thing.

Not sure how long I will continue trying to get my money. $250 is not that much for me but I did earn it and didn't do anything wrong so that pisses me off.

This is also my first casino I have had this kind of problem.

I'll get back as soon as I hear from them again