Mansion Casino Upper/Lower:Do I have a gripe or was I just a retard?

[Brice]

I got screwed on a couple of casino bonuses when I first started because I did not read the terms and conditions. It looks like to me you just made an expensive mistake.

[Gotmilk]

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I got screwed on a couple of casino bonuses when I first started because I did not read the terms and conditions. It looks like to me you just made an expensive mistake.

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Again, this is not a T&C's issues, its a game rules issue. Deceptive game rules (whether intentional or unintentional) is far different matter from T&Cs(misreading a wager or cashout requirement). The software was telling me I was winning when I wasn't on a bet with a non-intuitive payout given the bet right next to it.

Once again, behavior that is to be expected from a shady place, not a well-established and well-respected place like Mansion.

[WiSeIVIaN]

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I got screwed on a couple of casino bonuses when I first started because I did not read the terms and conditions. It looks like to me you just made an expensive mistake.

[/ QUOTE ]

Again, this is not a T&C's issues, its a game rules issue. Deceptive game rules (whether intentional or unintentional) is far different matter from T&Cs(misreading a wager or cashout requirement). The software was telling me I was winning when I wasn't on a bet with a non-intuitive payout given the bet right next to it.

Once again, behavior that is to be expected from a shady place, not a well-established and well-respected place like Mansion.

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Um...don't play games unless you thoroughly understand them. .. Tough break, but at least you learned a lesson...

[Gotmilk]

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I got screwed on a couple of casino bonuses when I first started because I did not read the terms and conditions. It looks like to me you just made an expensive mistake.

[/ QUOTE ]

Again, this is not a T&C's issues, its a game rules issue. Deceptive game rules (whether intentional or unintentional) is far different matter from T&Cs(misreading a wager or cashout requirement). The software was telling me I was winning when I wasn't on a bet with a non-intuitive payout given the bet right next to it.

Once again, behavior that is to be expected from a shady place, not a well-established and well-respected place like Mansion.

[/ QUOTE ]

Um...don't play games unless you thoroughly understand them. .. Tough break, but at least you learned a lesson...

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I agree with this good advice, I'm just surprised nobody cares that Mansion, a large established site, can get away with graphics that shady.

[plj8624]

I made the same mistake as OP but it only took me about 2 sets of 10 to figure out I was losing money WAY faster than I should have been. I made a mistake that cost me $80. I don't think mansion will or should refund me that money especially since they gave me and others so much free money.
The losing bets shouldn't be starred as if they are a winning bet but it is all of our responsibilities as players to read the rules and understand the bets we are making.
FWIW, I wasn't paying much attention but I DON'T remember the pushes being starred when I was betting on upper. But I might just be forgetting.

[smak]

I don't know anything about Keno odds.

Why is an up/down push not a push?

[Gotmilk]

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I made the same mistake as OP but it only took me about 2 sets of 10 to figure out I was losing money WAY faster than I should have been. I made a mistake that cost me $80. I don't think mansion will or should refund me that money especially since they gave me and others so much free money.
The losing bets shouldn't be starred as if they are a winning bet but it is all of our responsibilities as players to read the rules and understand the bets we are making.
FWIW, I wasn't paying much attention but I DON'T remember the pushes being starred when I was betting on upper. But I might just be forgetting.

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They are starred on the odd/even when your odd/even wins/loses.

Also, you are lucky you lost quickly right away, i played for a lot of spins and I was actually winning $500 for a long time so I never got the sense of losing too much too fast until the end.

This whole argument that it is the player's responsibility is being taken too far. Ultimately, I agree that it is the player's responsibility. But I posted screenshots of the game showing me winning bets under the part of the game marked "RESULTS". At some point casinos need to take responsibility for their own mistakes as well, particularly the large ones. If their software is showing a winner, then the player should be a winner, no matter what their rules say later on. I LOOKED FOR THE RULES IS KEY. I didn't look as hard as I should have, but I was searching all over the Keno interface for the rules;they are no where to be found. If you click on HELP and do a search for KENO they don't show up even there. You have to be experienced online casino player to know where to look (under the front page, under casino rules); I'm not particularly experienced with online casinos and was satisfied by the game showing me some winning/some losing results when my O/E won or lost as well. I interpretted that as the bet Pushing, which is what the bet is called "A Push".

It's amazing, if this was any other casino but the one that just paid everybody $1000, you guys would all be furious over a blatant graphical glitch that confused a naive customer. I POSTED SCREENSHOTS GUYS. SCREENSHOTS OF THE RESULTS SHOWING ME I WAS WINNING. That should supersede written rules, like the blackjack example I gave in an earlier post. Yes, if this was a fly by night place I'd accept the fact that I'd been duped; but again not a fly by night place.

[Gotmilk]

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I don't know anything about Keno odds.

Why is an up/down push not a push?

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Because in the fine print, which you can't get to from the game console itself, the rules say the house wins a push. If you walked into a casino, played a hand of blackjack, and the house took your pushed bet, you'd be furious. But they just paid everybody here $1000 so noone seems to care.

[DCJ311]

You have a legitimate gripe IMO.

If you bring up the Keno game console and peruse through the rules as listed on that separate console, and don't find the rules listed there, there is definitely some deception.

The 'house wins' on an even # of highs and lows is a hugely deceptive rule, especially when you consider that it's EXACTLY the same as the 'even or odd' proposition, and that proposition does not have a 'ties lose' stipulation.

While the 'odds or evens' has a small house edge, the 'high or low' has a GIGANTIC house edge. This is not reasonable and needs to be clearly addressed in bold print in the rules.

If you went to a roulette table and started playing either high/low or even/odd, would you expect there to be some sort of devious rule enlisted by the casino to make the high/low bet a far worse one than the even/odd? Imagine how pissed you'd be if that were the case.

Anyways, I believe Mansion's rules in this game are borderline unethical, whether or not they're intentional. The fact that they're not CLEARLY outlined in the game console and the fact that the screen shots are deceptive puts the ball clearly in the customers court.

Whether or not the OP is at fault is unclear- I actually believe Mansion is far more at fault. Nevertheless, a smart company would address this issue immediately and offer far better customer service.

[jman81]

Gotmilk,
I completely agree with you. Same thing happened to me thankfully a couple thousand dollars later I see your post. The mindset that it's ok to "let this slide" because mansion had a good promo going on is ridiculous. The keno push bet was shown as a WIN, with the red star...yet the bet was not paid correctly. Therefore the casino should honor the winning bet and pay the correct amount for push's. Had there been no red star, showing that the Push was a win, it would be obvious that this should not be paid. But this was clearly not the case. If Mansion does not rectify this situation by paying the "pushed" bets than that is a dishonest casino and clearly one to avoid. As for those people that are saying, "let it go, they already gave away money" their opinions are worthless. Anyone who has that mindset is just your typical degenerate gambler.