Goldenpalacecasino reload (only today 31.10)

[Ortho]

Has anyone had more than one cashout from here? Do they make you send in documents the second time you cashout? I did the signup bonus long ago and sent documents but wonder if I will have to send them again.

[Lunkan]

I'm not able to download the setup or login to the instant play casino. Anyone else having any success?

[Lessu]

[ QUOTE ]
Has anyone had more than one cashout from here? Do they make you send in documents the second time you cashout? I did the signup bonus long ago and sent documents but wonder if I will have to send them again.

[/ QUOTE ]

"All of our players need to provide certain information with their first cash-in request. If you have already sent us the documents below, you do not need to send them again."

[Ortho]

Thanks.

[themandude]

no canadians? but americans are ok? ... ohh thats rich [censored]

[Toyboy]

I got the email with the offer and deposited. No bonus, so I contacted support. Here's their rather amusing answer:

Dear Toy,

Thank you for contacting our 24/7 Customer Service Department,

Unfortunately you are not entitled to this bonus, the reasons that you received the email is because you are in our mailing list

Unfortunately this was just for a random few that were selected; I do apologize for this and hope that this does not discourage you from our casino and we really apologize for any misunderstandings.

If you have any further questions please feel free to contact us again.

Please remember you can always contact us at our toll-free number 1-888-217-5648.

I hope you have a great day!





Best wishes,



Maria

Customer Care

[Wilco666]

[ QUOTE ]
I got the email with the offer and deposited. No bonus, so I contacted support. Here's their rather amusing answer:

Dear Toy,

Thank you for contacting our 24/7 Customer Service Department,

Unfortunately you are not entitled to this bonus, the reasons that you received the email is because you are in our mailing list

Unfortunately this was just for a random few that were selected; I do apologize for this and hope that this does not discourage you from our casino and we really apologize for any misunderstandings.

If you have any further questions please feel free to contact us again.

Please remember you can always contact us at our toll-free number 1-888-217-5648.

I hope you have a great day!





Best wishes,



Maria

Customer Care

[/ QUOTE ]

I also deposited, and no bonus was credited.

This is what they answered to my e-mail about the situation:

-----------------
Thank you for contacting us,

In reply to your e-mail,

I have looked into your request and do not see your name on the listed of players to receive this promotion.

If you have any questions and or any further need of assistance, please feel free to contact us TOLL FREE at 1-888-217-5648.

Thank you
-----------------


To which I replied:


-----------------
Thanks for your reply.

I did receive the e-mail about the promotion. I just made a screenshot of the e-mail I received, and uploaded it to ImageShack. You can see it at
http://img221.imageshack.us/xxxxxxxxx.jpg

Looking forward to your reply.
-----------------


They answered:


------------------
Unfortunately we cannot credit your account with this promotion. Bear in mind the casino reserves the right to choose which customers are eligible for this promotion.

There are certain aspects we take into consideration when determining which customers will receive this promotion. Unfortunately, the Security Department has deemed it necessary to restrict bonuses in your account.

If you are not pleased with this answer or would like to further discuss this matter, please contact us between 9am and 5pm when our available managers will provide you with their assistance.
------------------


I have a revolutionary idea for them: Don't send an e-mail about a promotion to people who are not eligible for it!!!

[Toyboy]

[ QUOTE ]
Unfortunately, the Security Department has deemed it necessary to restrict bonuses in your account.

[/ QUOTE ]

Nice one!