Anyone having Fulltilt cashout to epsaaporte problems? slow support?

[Jdean0012]

I'm at the 50 hour mark on one of mine, anyone know why it's taking so long for them to process it? plus, with the funds not being able to be put back in the account, this is ridiculous.

[prodonkey]

maybe they should ask stars how their stuff always seems to work much faster. Mine are taking about 5 days

[spider]

Well, since I was one of the people whining so much about Full Tilt when I had problems, I feel like I should share the email I just received from them. Cliffs notes: We're sorry, here's $100! I did appreciate the blatant sucking up (bolded for my pleasure).

<snip>

Hello XXXX,

Your case has been elevated to me for review, and I will do all I can to
ensure that this issue is resolved to the satisfaction of all parties
involved.

I have thoroughly reviewed our correspondence history with you, and I
would like to take this opportunity to offer my apologies for our
repeated miscommunication when you first contacted us regarding
difficulties withdrawing to ePassporte.

While I can see from your transaction history that the withdrawal
problem has since been corrected, I do fully understand the aggravation
that comes with being on the receiving end of misinformation, especially
when it comes to the status of one's online funds.

I can see that you have been an active, loyal player with us for a
considerable amount of time - with an impressive winning record at our
cash tables - and we very much appreciate your business. As an apology
for this miscommunication on our part, I have credited your account with
$100 cash. You may use these funds in any way you see fit. I sincerely
hope that this incident will not prevent us from maintaining an amicable
relationship in the future.

If you have any additional questions, or if there is anything else we
can do for you, please don't hesitate to let us know.

Sincerely,

Mike
Operations Manager
Full Tilt Poker Support