Party denies bonus - wont let cash out

[OneBigRed]

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Party should just let OP get the bonus or let him withdraw considering he would never have deposited if it wasn't for their bonus offer in the first place.

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Exactly. I even explained this to them, but it made no difference. The guy just kept repeating over and over about their policy.

[Josem]

party bonuses - foreign exchange conversion = depositing money on party is a bad idea

[OneBigRed]

***UPDATE***

After i posted this i replied to Party with a link to this thread, and told them to feel free to defend their stance on a public forum.

Today i got a call from Party's investigation team. They explained that they are calling about the mail and this thread. They explained me that when i made the attempt to cash out before their customer support could handle my complaint about the bonus, they could not have been able to help me with it.

They also told me they have waived my play through requirement, and i could cash out without playing if thats what i want.

So after all, Party handled this ok. Although it took some time to get the right answer.