Anyone ever had "difficulty" faxing FTP documents?

[Spaggy]

I finally had to send in some documents verifying my identity and address, and I'm starting to wonder if what's happening to me is happening to anyone else. I've sent in documents 4 times now, and each time I get an email from FTP saying that "the driver's license did not arrive" and that the bills/bank statements/etc are not acceptable forms of ID. What's funny is that I've faxed the ID with the other document each time, and if one was received the other would have been received as well. I almost feel as if they want me to keep playing as long as possible without being able to cash out my winnings in the hopes that I'll lose it all.

Anybody else had a major hassle getting them to "receive" and accept the documents they ask for?