PokerStars crashed and lost last hand's results

[boscoboy]

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Update: No chips from last hand received, mail sent.

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amazing the number of tards that waste supports time with these emails - they fkkn know their server went down. give them a few hours to sort it out

[Brons]

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Update: No chips from last hand received, mail sent.

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amazing the number of tards that waste supports time with these emails - they fkkn know their server went down. give them a few hours to sort it out

[/ QUOTE ]Very useful waiting a few hours if you're in a tournament or SnG that's running again isn't it?

[ILuvRiver]

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Update: No chips from last hand received, mail sent.

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amazing the number of tards that waste supports time with these emails - they fkkn know their server went down. give them a few hours to sort it out

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QFT

Close the client down (note hand numbers etc first) go rub one out or whatever you do, come back in a couple of hours when they have had a minute to fix it. THEN ask for your money back. This has happened to me a few times before on stars, its really not that big a deal and they always sorted me out after they looked into it. (usually a day or two)

[ILuvRiver]

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
Update: No chips from last hand received, mail sent.

[/ QUOTE ]

amazing the number of tards that waste supports time with these emails - they fkkn know their server went down. give them a few hours to sort it out

[/ QUOTE ]

QFT

Close the client down (note hand numbers etc first) go rub one out or whatever you do, come back in a couple of hours when they have had a minute to fix it. THEN ask for your money back. This has happened to me a few times before on stars, its really not that big a deal and they always sorted me out after they looked into it. (usually a day or two)

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PLEASE B4 U CHIMPS START SHUTTING DOWN LEFT RIGHT AND CENTRE. Give them a bit to see if they get it running again first.

Actually, never mind, looks like it IS working again! [img]/images/graemlins/smirk.gif[/img] Panic over

[Jigsaws]

A couple of weeks ago I stacked a guy the hand before a Stars freeze in a cash game for $240. I did not get the money and the hand wasn't recorded. I exchange a couple of emails with Stars support, but I haven't heard anything from them in the last three weeks. This thread reminded me - I just sent them another email.

[Jigsaws]

Blegh. No monies for me. Apparently Stars froze exactly between the showdown of my hand and before the next hand was dealt.

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Thank you for your email.

When problems with our server occur in the middle of a ring game hand, the
hand is simply cancelled and the funds returned to your PokerStars
account. It seems likely that this is what has occurred here.

Even though it may appear to you that you won the hand, the hand was not
actually completed. A hand will not be completed until dealing for the
next hand commences.

If you have any questions about this, please let us know.

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