Party transaction rates and my (likely) useless protest

[_Towelie_]

[ QUOTE ]
I don't get this. If you can play on party, you can use neteller right, so just deposit USD from neteller into party, no exchange rate probs?

[/ QUOTE ]

Neteller pulled out of the Canadian market some time ago now.

[whittiphil]

[ QUOTE ]
[ QUOTE ]
I don't get this. If you can play on party, you can use neteller right, so just deposit USD from neteller into party, no exchange rate probs?

[/ QUOTE ]

Neteller pulled out of the Canadian market some time ago now.

[/ QUOTE ]

ok apologies, my mistake

[Scotty_12]

I've encountered alot of difficulty trying to cash out on party rec ently, here is a chronolgy of emails with my 'VIP HOST' (LOL) maybe if a bunch of us complain about the same thing, they will do something about it? Then again, maybe not:




_____________________________________


I have two questions regarding cashout.

#1 - As a deuces club member, is the $35 charge for premium delivery
waived when I cash out?

#2 - I wish to cash out in USD, is this an option? If so, how do I go
about doing this?

Many thanks,

Scott

_____________________________________ (7/4/07)


Dear Scott! Thank you for contacting us. Unfortunately, it is impossible
to cancel cash out fee. But for members of Deuces club we will
compensate these expenses.
The maximal sum of compensation is 100 USD, is compensated no more than
5 transactions per month.
For cash out in USD you can use: check, online wallets (WebMoney,
Moneybookers, Neteller).
Thank you for choosing us as your online gaming site! In case you have
any further queries, please do not hesitate to contact us. We will be
more than happy to help you. Kind Regards, Leonid VIP Host
Dear Player,

Thank you for contacting us.

_____________________________________


So let me clarify something. If I cash out $15000 in US dollars and do
so with the premium delivery service (which costs $35 USD) how am I
going to be compensated for the service?

Also, where do I select the US dollar for my cashout option? Am I able
to just request the cashout through you, my VIP host, and avoid having
to go through t he website to fill out any of the forms or anything?

Many thanks,
Scott

_____________________________________ (7/08/07)


Dear Scott,

The $35 will be added to your account after you made the cash out,
please just send us an e-mail when you made the cash out and we will add
the money to your account.

The check will be in Canadian dollars since you are living in Canada,
unfortunately its not possible for you to get the check in USD. To get
paid in USD you will need a USD account and choose a different cash out
option.

You also need to go through the website to make the transaction.

Thank you for choosing PartyPoker.com and I wish you best of luck.

Best regards
David Bilén
VIP ? Host
davidb@partyaccount.com
Europe: 00-800-7789-7537
Canada: 1-866-848-7537
011-800-7789-7537


_____________________________________


David,

Let us be realistic here, the 1 USD = 1.0185 CAD exchange rate that partypoker is offering on my cash outs is a RIDICULOUS ripoff. You guys have made THOUSANDS of dollars in rake from my pockets, and now you wish to squeeze more with an exchange rate that is well below the market rate of 1 USD = 1.04592 CAD. This is INSULTING.
HERE is my first question: What is the US to Canadian exchange rate when I make a deposit??? is it t he same rate as you charge for cashing out, or are you making money from that too?




You mentioned "To get
paid in USD you will need a USD account and choose a different cash out
option."

Well then TELL ME HOW to get a USD account and tell me WHICH CASHOUT OPTION TO CHOOSE because I will gladly do it. For me to accept 1.0185 (RIPOFF) is unnaceptable.

"Thank you for choosing PartyPoker.com and I wish you best of luck.

Best regards
David Bilén
VIP ? Host"

I dont want LUCK, I want fairness and a PROMPT REPLY to this email. If I am a 'VIP' then please treat me like one.

It is bad enough that the old $5k prize of winning the monthly leaderboard is gone, many other websites have incentives to be at the top of their leaderboards, allow rakeback, have POINTS STORES for what you earn on playing on the site .. regardless of partys LACK of these benefits, I am still making money for your site. I would at least expect fairness when cashing out, but parhapds that is too much to ask?

Looking forward to your reply,

Scott


_____________________________________ (7/09/07)


Scott, I understand your concern; please allow 24-48hrs for my response because I'm trying to work something out here. Best regards David Bilén VIP – Host


_____________________________________


David,

Thank you SO MUCH for not just sending me a canned 'copied and pasted' response. Let me know what you find out.

Cheers,

Scott


_____________________________________ (7/10/07)



No problem, I'm actually trying to help.

In this case what is strange is that in PartyAccount.com, the CAD currency says 1.05 which seems to me to be pretty much market value. But in the currency converter at the same place it says like you say 1.0185. Im trying to find out what is going on here.

I have escalated this to people responsible and I will let you know as soon as I will get any answers. They told me yesterday 24-48hrs.



_____________________________________


David,

Sounds good. Let me know as soon as you hear back from them.

Cheers,

Scott


_____________________________________ (7/14/07)


Scott,

Thank you for your patience, Im still waiting for an answer and I will contact them again after the weekend. You are not the only player that think this issue is very frustrating and I aswell beleive that something has to be done. Will let you know.

David

[kypreanus]

I just discovered this issue today.

I didnt even realise that they had been snitching a ridicilous esimated 6 % currency conversion fee from each of my deposit/cashout.


I am sending one angry mail and quitting playing at Party Poker completely. And before you think you can back to Party now that the biggest shark has left, think again, I was a semi-donator at that site. Party you pissed off a good customer.

The only way avoiding this BS CC fee is to have an e-wallet of USD currency and totally avoid currency conversion fee. Other sites such as Stars have option to make currency conversions as well, but no-one of that I know charge these kind of sick fees.

[cardman]

I was reading this thead down not bothering to check the date, and was shocked to see my own post. Then realized this was an old thread bump. It's kind of funny. [img]/images/graemlins/grin.gif[/img]

[kypreanus]

Party Poker at it again. I deposited $500, 3 tabled about an hour NL200, and made a withdrawal request.

Then I get this:

[ QUOTE ]
Dear ,

We have received your cashout request for $501.75 on 09/13/07.

However, we notice that you have made deposits $500.00 and cashing out
without adequate gameplay as per our Terms and Conditions. This is a bit
of a concern for us.

Please note that every player is expected to earn ‘Standard PartyPoints’
equivalent to or more than 15% of the amount deposited (in USD) in their
account before cashing out the same.

Please refer to our terms and conditions for more information:

https://secure.partyaccount.com/abou....htm#Cash_Outs

We have cancelled your cashout request and put the funds back into your
PartyAccount. You may, however, request for a cashout after earning Standard PartyPoints as specified.

Please access the following link to check how many PartyPoints you have
earned:

https://secure.partyaccount.com/pc/p...ly_summary.htm

Please reply if you have any questions or need any clarifications, and
we will be more than glad to assist you.

Should you have any further queries, please feel free to contact us.

Contact us anytime, we are available around the clock to assist you with
your account related questions and suggestions.

Sincerely,

Nizamuddin
Investigations Team
alerts@PartyAccount.com

[/ QUOTE ]


So they will keep my money until I have played enough. I did generate plenty of rake 3 tabling for an hour or so. Guess not enough. This is rogue stuff. Just a warning for you guys.

I got furious with this & the outrageous currency conversion fees and Ive decided to play at Party no more.

[Josem]

[ QUOTE ]
So they will keep my money until I have played enough. I did generate plenty of rake 3 tabling for an hour or so.

[/ QUOTE ]

No, you did not.

They're quite clear in their requirements (which is in contrast to almost every other site)

[ QUOTE ]
This is rogue stuff.

[/ QUOTE ]
No, it is not. They bear costs on your transactions. It's not unreasonable for them to recoup those costs.

No other business would be expected to do this, so I don't understand why you'd expect that from Party.

[ QUOTE ]
I got furious with this & the outrageous currency conversion fees

[/ QUOTE ]
Obviously, if you did less currency converting and more playing, you wouldn't have this problem.

[ QUOTE ]
and Ive decided to play at Party no more.

[/ QUOTE ]
fair decision. it's a free market.