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#1
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Pokerstars suspends my account 5 month later???
Here is my situation:
I was playing on pokerstars today for a couple hours then took a break, i came back and tried to log on and got and "Internal Error". I email stars and they said that i owed $250 from JANUARY , where i had used and E-Check to deposit through PStarPayments. This was shortly before PstarPayments went down due to the new restrictions. I had deposited $250 and accidently bounced the check like a day before PstarPayments closed. Therefore i had to send a check to a debt collector representing PstarPayments. Fast Forward to today: I dont know how this issue comes up 5 months after i made the mistake of bouncing that echeck, but i had been playing on stars regularly. All of the sudden my account is frozen and pstars is requesting i send them $250. I told them to contact Pstarpayments, but apparently nobody can get a hold of them even though they still have an email address for support. Stars support will not budge on this and insists that i send them $250 to reopen my account, but i have already sent the money to pstarpayments. I dont know what to do, i just want to get my account open as soon as possible. I hope someone from pstars sees this and can help me or that anyone else has some helpful advice. I am not going to pay an additional $250 for something that I already paid for. Thanks for any help you guys can offer. |
#2
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Re: Pokerstars suspends my account 5 month later???
I am searching but cannot find anyone who i could pm that represents pokerstars. I recall seeing pstars representatives here before answering questions. Anybody know who i could pm about this?
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#3
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Re: Pokerstars suspends my account 5 month later???
A bank account holder can request a copy of a cancelled cheque as proof of a payment. Ask your bank for a copy of the $250 check pstarpayments cashed. You might have to pay a small fee for that. Scan it and send it to Stars as proof that you have already paid.
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#4
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Re: Pokerstars suspends my account 5 month later???
[ QUOTE ]
I told them to contact Pstarpayments, but apparently nobody can get a hold of them even though they still have an email address for support. [/ QUOTE ] If Stars won't contact Pstarpayments, maybe you can convince Pstarpayments to contact Stars to verify that you have already paid. |
#5
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Re: Pokerstars suspends my account 5 month later???
Thanks for the help cardman. I guess i could wait til monday and try to send them a copy of that check, that is a great idea. Unfortunately it seems Pstarpayments doesnt even bother with support. Everytime i call i get a busy signal and I have yet to recieve an email back. And their chat support no longer works.
Here is what i suspect may have happened. Back when this happened it was right near the end of Pstarpayment life as a check processor for pstars. They literally closed down the day after they processed my check so i couldnt send them another echeck. I ended up sending a check to a collection agency, which i suspect is the reason why this issue was never taken care of. I hope that this will be resolved soon. |
#6
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Re: Pokerstars suspends my account 5 month later???
[ QUOTE ]
Thanks for the help cardman. I guess i could wait til monday and try to send them a copy of that check, that is a great idea. Unfortunately it seems Pstarpayments doesnt even bother with support. Everytime i call i get a busy signal and I have yet to recieve an email back. And their chat support no longer works. Here is what i suspect may have happened. Back when this happened it was right near the end of Pstarpayment life as a check processor for pstars. They literally closed down the day after they processed my check so i couldnt send them another echeck. I ended up sending a check to a collection agency, which i suspect is the reason why this issue was never taken care of. I hope that this will be resolved soon. [/ QUOTE ] Christ RELAX. You make it like this is a life or death situation. |
#7
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Re: Pokerstars suspends my account 5 month later???
[ QUOTE ]
Christ RELAX. You make it like this is a life or death situation. [/ QUOTE ] Just offering some more information because i thought it might be helpful. If you dont have any help to offer dont reply to my thread. |
#8
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Re: Pokerstars suspends my account 5 month later???
[ QUOTE ]
[ QUOTE ] Christ RELAX. You make it like this is a life or death situation. [/ QUOTE ] Just offering some more information because i thought it might be helpful. If you dont have any help to offer dont reply to my thread. [/ QUOTE ] I can reply to whatever thread I want. Don't clutter up the forums with your personal problems. We arent a debt collection service. |
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