Hollywood Poker botched promotion, THEN MAKES GOOD!

[Lessu]

you probably know that the ticked you got was a stalling tactic only. they obviously noticed the ev of the bonus for them and started to try to scam uninformed players. just keep emailing them until you get what you are promised. and shouldn't there be a HWP rep here too? won't probably take long before you get credited when they see this.

[Bobo Fett]

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you probably know that the ticked you got was a stalling tactic only. they obviously noticed the ev of the bonus for them and started to try to scam uninformed players. just keep emailing them until you get what you are promised. and shouldn't there be a HWP rep here too? won't probably take long before you get credited when they see this.

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Well, I'm at about 5 emails, and getting nowhere. It really couldn't be more clear that I'm in the right, yet they refuse to budge. I'm going to see if I can get this moved up the chain somehow. I've posted this over at BW as well, since they're my affiliate.

If anyone here can point me in the direction of someone a little higher up at Hollywood, or that ombundsman, it would be greatly appreciated.

[Antti]

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I was told that for the Ace-high flush, you had to have TWO spades in your own hand, AND the Ace had to be one of them.

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Does that mean that they are only paying out on SPADE flushes, or that they are only paying out on flushes that were made with an ace and a card of the same suit in your hole, no matter the suit?

Also, boo at them for having a promotion and reneging on the deal later on. With this and the possible connection to Tower and their spamming, I feel less and less inclined to play there any longer.

[Bobo Fett]

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I was told that for the Ace-high flush, you had to have TWO spades in your own hand, AND the Ace had to be one of them.

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Does that mean that they are only paying out on SPADE flushes, or that they are only paying out on flushes that were made with an ace and a card of the same suit in your hole, no matter the suit?

Also, boo at them for having a promotion and reneging on the deal later on. With this and the possible connection to Tower and their spamming, I feel less and less inclined to play there any longer.

[/ QUOTE ]
ACK! Did I actually write that?

No, I don't know what got "Spade" into my head this morning. The hole cards must be part of the flush, and the Ace must be one of those hole cards. Suit is irrelevant, it can be a flush of any suit. Sorry!

Just got a new promotion email from them, linking to the same page, but they finally put a link at the bottom to T&C's which now include this requirement.

[Antti]

Hehe, I figured it was a flub, because it seemed so ridiculous. [img]/images/graemlins/smile.gif[/img]

[WhatDoesCallMean]

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Just got a new promotion email from them, linking to the same page, but they finally put a link at the bottom to T&C's which now include this requirement.

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dont let them get off without paying for last weekends hands tho just cos they managed to fix the T&Cs after the fact.

it really was too good to be true tho in all fairness. I got paid for an A high flush on the first weekend when i had none of the suit in my hand [img]/images/graemlins/laugh.gif[/img]

im in pissy sorta humour with the support there anyway so im not one bit surprised that they cant find it within themselves to just go and pay the bonus according to the T&Cs in force at the time.

[Blue Lagoon]

After the first week-end, I knew T&C was different now. I don't know where I saw this, but I knew it.

By the way, it doesn't mean you are wrong about your case.