Why I love PokerStars

[George Lind III]

I wrote PokerStars this email to try to get compensation for the blinds going up in my SNGs during the outage yesterday:

> Basically after reviewing it seems like 2 or 3 levels were skipped in
> >these sit n goes:
> >
> >51961867 ($105)...This tournament's blindswent from 100/200 to 400/800
> >and I finished 4th
> >51958401 ($105)...This tournament's blinds went from 100/200 to 400/800
> >and I finished 5th.
> >51961456 ($210)...Went form 100/200(no ante) to 300/600 and I finished
5th.
> >51962345 ($105)...Went from 100/200(no ante) to 300/600 and I finished
7th.
> >51962878 ($105)...Went from 50/100 to 200/400 and I finished 2nd.
> >51959268 ($525)...Went from 50/100 to 200/400 (except 1 hand at 100/200)
> >and I finished 4th.
> >51963120 ($105)...Went from 25/50 to 100/200 with ante (exept 1 hand at
> >50/100) and I finished 3rd.
> >51962471 ($210)...Went from 50/100 to 100/200 with ante and I finished
5th.
> >51962421 ($315)...Went from 25/50 to 100/200 with ante and I finsihed 3rd.
> >51963668 ($315)...Played 2 hands at 10/20 and 1 hand at 50/100 before it
> >was 75/150, and I finshed 9th.
> >
> >Also I finished first in these tournaments, but my play was still
> >greatly affected by the rapidly increased blinds and having to play 14
> >tables simultaneously at the higher blinds...since normally I time my
> >tables so I'm only playing 3 or 4 tables at the high blinds
simultaneously:
> >51963881 ($210)
> >51963714 ($105)
> >51963443 ($210)
> >51962084 ($105)


Expecting maybe something like $300-$500 or so in compensation, I then receive this letter maybe 2 hours later:


Hello George,

Thank you for your email.

A review of your play for the afternoon of 6/3/2007 showed that you were
affected by the mass disconnection. Accordingly, a $1682.00 refund has
been given to you for tournaments: 51961867, 51958401, 51961456, 51962345,
51959268, 51962471, and 51963668. No refunds are given for tournaments in
which you finish in the money, since you are already showing a profit in
those cases. While the disconnection is frustrating, we know, we can not
engage in "what if" speculation about how you might have faired had the
disconnection not occurred. Of course, in four out of seven of your "money
finishes", you won; it is not likely you could have done much better than
first place [img]/images/graemlins/smile.gif[/img]

We apologize for any inconvenience, and thank you for your understanding.

Regards,

Dan M.
PokerStars Support Team


They truly went above and beyond what I expected them to do in this situation. Just thought I'd give them their due respect by posting this.