UB'S incompetence and unprofessionalism

[Backspin20]

[ QUOTE ]
I've told this story a lot of times but I think everyone should hear it.

Several months ago UB had a series of major server crashes in which their games were all frozen and people's money all got stuck in limbo. I was in a few tournaments during the first crash and I had to wait forever for them to reply to my emails about my lost money and then they had the nerve to demand that I provide the tournament numbers. I had to email them many times and wait forever to get it refunded. What's far worse is that a friend of mine was also playing during the crash, didn't care enough to email them about his money and never heard another word about it. UB simply kept his money and clearly made no effort whatsoever to pay back their customers who didn't go out of their way to get refunds. Total [censored].

[/ QUOTE ]


On a simular note....
Myself and a friend were in a private tourty and we cashed...only to never be credited our winnings. I never play there but 4 days later I email asking WTF and then it gets credited WITHOUT a response from CS. yea thats BS

[neverforgetlol]

Correction, my epass deposit hasn't shown up, and they send me an email meant for someone else! I respond asking what the status is and they send me the EXACT SAME EMAIL AGAIN.

[ QUOTE ]
Dear Mr. Scott Jackson,

I would like to deeply apologize for just sending you an email regarding another Epassport transaction which not meant to have been addressed to you.

However I would like to kindly inform you that with regards to your Epassport transaction we are still looking into it and will get back to you with a valid response shortly.

Once again I want to deeply apologize for my mistake.

Please do not hesitate to contact us back if you require further assistance or additional information.

Best regards,

Wesley
Cashier Department

--Original Message--
From: heretyk@gmail.com
Date: 05/25/07
To: deposits@ultimatebet.com
Subject: Re: No Subject [#5301031]

Could I please get an update? epassporte has confirmed that the
transaction was completed yet I still do not have the money in my account.

-- Dear zomglol:

This email is to confirm your purchase of Deposit to account 2834360 for
the amount of $426.00 using epassporte.
The charges will appear on your statement as Worldwide Processing Solu.

The merchant has verified the purchase and your sale is now complete.

Payment Details:
Buyer: zomglol
Amount: $426.00
Currency: U.S. Dollars
Transaction ID: 47393352
Product: Deposit to account 2834360

Business Details

Seller: Worldwide Processing Solutions--

deposits@ultimatebet.com wrote:
> > Dear Mr. Scott Jackson,
> >
> > I would like to deeply apologize for just sending you an email regarding another Epassport transaction which not meant to have been addressed to you.
> >
> > However I would like to kindly inform you that with regards to your Epassport transaction we are still looking into it and will get back to you with a valid response shortly.
> >
> > Once again I want to deeply apologize for my mistake.
> >
> > Please do not hesitate to contact us back if you require further assistance or additional information.
> >
> > Best regards,
> >
> > Zac
> > Cashier Department


[/ QUOTE ]

[DaveyDonk]

UB has the worst customer service that I've seen, and that includes Full Tilt, which is fairly [censored]. A friend of mine played there a ton, and we both (along w/ many others surely) would write to them all the time to change how they do their HH's so they write to the hard drive. Because they never changed it, my friend lost some HH's and would email them to get them, they'd ask for what tables and #'s and stuff that they should have. He'd reply with "all of them" and never get a reply back.

Terrible company, plus yeah Hellmuth and Annie Duke, GTFO.

[DrSues02]

Games are the fishiest i've found out of the big sites left.