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#91
05-11-2007, 09:42 PM
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Re: PS: 10 Billionth Hand Promo Details
[ QUOTE ]
Sigh, I made a $25 transfer to a friend a few hours ago and I didn't realize that was considered a cashout. Now I paid the fee to load my paytru card and didn't even get the bonus. [/ QUOTE ] Wait, what? Transfers count as cashouts? Crap, I just transferred to someone so he could move money from Tilt to Stars and I could move money from Stars to Tilt to Epassporte to Stars for the bloody bonus. 
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#92
05-11-2007, 10:17 PM
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Re: PS: 10 Billionth Hand Promo Details
[ QUOTE ]
Sigh, I made a $25 transfer to a friend a few hours ago and I didn't realize that was considered a cashout. Now I paid the fee to load my paytru card and didn't even get the bonus. [/ QUOTE ] Transfers are not considered cashouts and will not have any effect on your ability to receive a bonus. Are you sure you entered the bonus code? If you didn't (or even if you did, and didnt receive the bonus), email us at support@pokerstars.com (or PM me your user ID on Stars) and it'll get fixed or a proper explanation given to you as to why you didn't get it.
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#93
05-11-2007, 10:25 PM
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Re: PS: 10 Billionth Hand Promo Details
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In the past if I have money in the account and email Pokerstars instead of depositing they have applied the bonus instead of forcing me to deposit [/ QUOTE ] I cannot imagine any circumstance in which this would be allowed. This is not policy and players cannot receive the bonus without making a deposit.
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#94
05-11-2007, 10:28 PM
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Re: PS: 10 Billionth Hand Promo Details
[ QUOTE ]
[ QUOTE ] In the past if I have money in the account and email Pokerstars instead of depositing they have applied the bonus instead of forcing me to deposit [/ QUOTE ] I cannot imagine any circumstance in which this would be allowed. This is not policy and players cannot receive the bonus without making a deposit. [/ QUOTE ] Thats sad Jacob. I deposited $600 less than 48 hours ago, and it will take me too much time to get money to load onto epassporte to be able to participate. There should be some type of grandfathering for loyal customers who depo's over last few days.
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#95
05-11-2007, 10:29 PM
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Re: PS: 10 Billionth Hand Promo Details
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Whats the easiest deposit method for this bonus [/ QUOTE ] For all players looking for help depositing, I advise you to email: dad@pokerstars.com (DAD = deposit assistance department) with a request for help. Specify in your email if you would like a phone call for assistance, or a live chat (if you want live chat, stay online!).
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#96
05-11-2007, 10:32 PM
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Re: PS: 10 Billionth Hand Promo Details
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Thats sad Jacob. I deposited $600 less than 48 hours ago [/ QUOTE ] Ok, one circumstance (although in this case, you did make a deposit) [img]/images/graemlins/wink.gif[/img] We are willing to make exceptions in this circumstance since we don't want to punish players for making deposits - just email support@pokerstars.com. If it's within a day or two, they'll grandfather you the bonus on that deposit.
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#99
05-11-2007, 10:37 PM
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Re: PS: 10 Billionth Hand Promo Details
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how do we get the bonus if we use moneygram? [/ QUOTE ] After you click on Cashier -> MoneyGram -> Buy Chips, there's a spot to enter the Charge amount, and right below that, a spot to enter the bonus code. Just enter the bonus code and you'll get it.
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#100
05-12-2007, 01:09 AM
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Re: PS: 10 Billionth Hand Promo Details
after looking over the money gram thing and seeing that I have a place right down the street from where I live, it looks like i'll be hitting that up tomorrow when they are open.
It also forces me to go grocery shopping (money gram in the grocery store) Since I am out of liquids and most solids as well... Thank You PokerStars! Because of you I will not be starving (even though I do have less to spend on food now har har).
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