Full Tilt refuses to pay me my money

[Rigel]

The situation just got resolved- Full Tilt sent an e-mail saying that they are now able to read the pdf document I re-sent and have verified my ID. They were very nice about it- probably nicer than they should have been giving that I lost my temper so badly. However, I have found it to be a very frustrating experience being unable to convince somebody to send me my own money. I've dealt with bad customer service before, but somehow it was more frustrating to me when I jumped through the hoops they put up and was still unable to get my own money (which, by the way- is a good bit more than $400- not sure where that came from.)

While I regret losing my temper, the fact remains that I have nothing but their word that they were able to read the very same document the second time I sent it but not the first. It seems strange that they wouldn't be able to read the same document at first but are now able to, but I guess stranger things have happened- maybe it got corrupted in transit the first time. But the bottom line is that I don't know what the truth is, and so I'll just leave it at that.