need advice...getting jerked around by home warranty co.

[Buckyinsc]

Did the broker you used have the seller provide the warranty as part of the contract?
and if yes did your broker choose the warranty company?
If yes, contact your real estate broker and have him/her see if he/she can get them to honor the contract. Real estate agents have the power to steer customers to the warranty company they like and the warranty companies know this.

I would also document every call and conversation with names, numbers and times/dates. You could contact the state department that oversees insurance and banking to file a complaint.

These companies can be a pain in the a$$. They also have poor venders as well. Many times the vendors have signed up to be on the insurance list do so because they need to generate business and they then try to get you to think that the repair is not covered to charge you more than the insurance company will pay under the contract to the vendor.

I have never renewed a waranty on any of my properties and only have had them the first year as it is generally expected that the seller pay for it.