Help with issue from Casino Desk

[midwestkc]

So I got this E-mail a while ago, that goes a little something like this:

[ QUOTE ]
Hi midwestkc

We regret to inform you that your Casino account at Royal Vegas
has been locked due to suspicious activities taking place on your
account. You may receive an email requesting you to return verification
documents, which we require to re-open your casino account. However, if
you do not receive such a request, we will not be reconsidering the
status of the account and it will remain locked as this decision was
made after a thorough investigation on this account.

As stated in our Terms and Conditions any attempted cash-ins on
this account will not be processed and balances from winnings will be
removed.


[/ QUOTE ]

So I responded:
[ QUOTE ]
I have not accessed this account in months. Could you please tell me
what "suspicious activities" have been going on? Thanks.


[/ QUOTE ]

I just got this response back:
[ QUOTE ]
Hi midwestkc

Thank you for contacting us.

Joel, unfortunately your Vegas Palms Account with The Fortune Lounge
Group has been locked by our Player Security Company due to the breach
in our terms and conditions as indicated below:

-
http://www.vegaspalms.com/standard-t...p?btag=FL_Dire
ct

1.3. Refusal to Register, Deregistration, Exclusion & Suspension

1.3.1. We may refuse to register you as a Player or elect to deregister
and exclude you or suspend you as a Player from the Casino at any time
and for any reason whatsoever.

1.3.2. You acknowledge hereby that the Casino is not obliged to give
you
prior notice of its decision to refuse, deregister or exclude or
suspend
you, nor to furnish you with any reasons for such decision.

Unfortunately your account will remain locked.

Due to these terms unfortunately we cannot give you further details.

Should you have any further queries in future, no matter how big or how
small, please do not hesitate to contact us.

Kind Regards
Jade

Casino Desk Support
Where the Player Comes First
Thank you for playing at the casino


[/ QUOTE ]

So they don't want to give me an answer and then they actually change the name of the casino where my account was locked. Anyone know where I can get some info from these guys? I sent them an E-mail asking about the casino change (from Royal Vegas to Vegas Palms), so we'll see what they say.

Any help is appreciated.

[Brian O'Nolan]

[ QUOTE ]
So I got this E-mail a while ago, that goes a little something like this:

[ QUOTE ]
Hi midwestkc

We regret to inform you that your Casino account at Royal Vegas
has been locked due to suspicious activities taking place on your
account. You may receive an email requesting you to return verification
documents, which we require to re-open your casino account. However, if
you do not receive such a request, we will not be reconsidering the
status of the account and it will remain locked as this decision was
made after a thorough investigation on this account.

As stated in our Terms and Conditions any attempted cash-ins on
this account will not be processed and balances from winnings will be
removed.

[/ QUOTE ]

[/ QUOTE ]

Don't have an answer for you, but I just got the same banning email from about 7 Fortune Lounge casinos (Vegas Palms, Royal Vegas, etc), none of which I have used in 2007. Maybe they stopped taking US players and this is their notification method? I dunno, kinda weird.

[KurtSF]

Do I understand correctly:

(1) They are closing your account for undisclosed reasons. (fine accourding to their Ts&Cs)

(2)AND KEEPING YOU MONIES!!! (not fine by any standard)

Or did I read that wrong?

[Brian O'Nolan]

OP: bonus forum thread

[midwestkc]

Hey, thanks man. I don't venture into that forum anymore now that I have no way to easily move money around. I'm glad that this didn't just happen to me.

[Folding Pete]

Yeah, got this one too from Seven Sultans yesterday (I played there once and bustsed for $50). I guess they are just closing down accounts that they deem may be Bonus Abusers.

I have money on about 5 casinorewards casinos and I am playing to trying to unlock my bonuses - maybe I'll just throw my hat at it and pull all my money out.