RakeAid.com - Anyone there?

flow void · #1 03-01-2007, 05:28 PM

I am trying to get an issue resolved and am having difficulty getting support to return emails. Would appreciate a PM from support. Thanks.

Oh, and this has nothing to do with payments or anything like that - just setting up my account.

Red Lion · #2 03-01-2007, 05:32 PM

You can always PM Degen on 2p2.

Suigin406 · #3 03-01-2007, 05:34 PM

their rep here will prolly get around to this, she's good at posting here in a timely fashion...

dp13368 · #4 03-01-2007, 06:15 PM

I have not had an email or 2p2 pm response in 3 days from rakeaid.

RakeAid.com · #5 03-01-2007, 06:34 PM

Hi,

Unfortunately Heidi left us and took a job in the real world [img]/images/graemlins/frown.gif[/img]

I've been doing my best at answering support emails myself but as you can see, I'm not too great at it. Luckily I have been able to find a good staff to handle our support now but we have to get them trained. This may take another few days or a week.

Currently one of the new staff, Brittany, is getting back to the more simple stuff, but as she is very new, there is a lot she cannot do yet. I'm getting to the rest but there may be a few day delay. PAYMENTS FOR ALL SITES WILL STILL BE ON TIME AS NORMAL If you are owed a back payment EMAIL ME IMMEDIATELY!!

After this is setup I promise the emails will be answered very quickly.

Truth be told I never anticipated the site to grow this fast. We have over 1,500 players now! That is a lot of support!!

As I said w/in a week it will all be back to normal (or better than normal!).

If you have any urgent issues (as the current email auto-responder says) you can email me directly at management@rakeaid.com and I'll get right back to you. Please be sure to put URGENT in the subject line.

Sorry for the inconvenience.

Bill

RakeAid.com