#1
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24poker does not want to pay bonuses
Hi everybody.
I've never posted in your forum, but I read it very often. Just want to ask for advise - I decided to play at 24 poker room. Today I had a very interesting talk with their live support when asked them to sign me up for their bonuses - they offered me to withdraw my money of their site and never play at the site again. Can you tell me is it the general policy on their network - not to pay bonuses? Here is our conversation: Thanks for contacting us. An operator will be with you shortly... [bon-bon] You requested my registration data to sin me up for the ultimate cash bonus and for the first deposit bonus. I sent it to you. Can you tell did you sign me up? [24poker support] one minute please [24poker support] what is your e-mail adress? [bon-bon] gnu71@mail.ru [24poker support] do not find you [24poker support] on our system [24poker support] what is your alias please? [24poker support] ? [bon-bon] bon-bon [24poker support] no [24poker support] Maybe you are confused openning to many accounts? [24poker support] I know you did [24poker support] !!! [24poker support] and after an investigation [bon-bon] this is my first account [24poker support] we will make our concluision and let you know [24poker support] ye ye [24poker support] mikne as well, [24poker support] anyway I do not find you on our list [bon-bon] what? but i play right now [24poker support] what is your user account number? [24poker support] I will make you cash out to all of your accounts [24poker support] and then i will lock all of them, [bon-bon] 24P00176453 [bon-bon] check it again [bon-bon] ? [24poker support] you see it is so strange that we have accounts from the Russia federation [24poker support] it is the first 3 and all of them have the exact request [24poker support] Bonuses bonuses [24poker support] it is too starnge [bon-bon] can't see anything strange here [24poker support] I request that you will do cash out immediately [bon-bon] if you don't want to pay bonuses -don't advertise it [24poker support] because tomorrow the account will be locked [24poker support] as well as all accounts registered from russia [24poker support] that was opened in the past 2 weeks [bon-bon] are you just against russia [24poker support] that is our final decision [24poker support] no [24poker support] I love russia [bon-bon] i see [24poker support] But it is the strangest thing [24poker support] never had players from Russia [24poker support] and now we have 3,4 [24poker support] and all of them the exact e-mail [bon-bon] what is the exact reason for my being locked? [24poker support] are you telling me it is just coinsidence? [24poker support] you are not being locked yet [24poker support] but you will be tomorrow [24poker support] as well as all account from Russia [24poker support] that were opened in the last 3 weeks [bon-bon] i don't want to speak for the other russians i want to speak for my account [24poker support] Hi, My name is Daniel and I am 24 Poker CEO [24poker support] We have investigate this issue [24poker support] and we apologize, but we decide not to allow you play in our poker room anymore [24poker support] We do apologize [bon-bon] ye ye [24poker support] Please make cash out, so we can process your request tomorrow [24poker support] That is my final decision [bon-bon] surely, bye [24poker support] Bye Sorry for the post being so long. Thank you, 24pokerHater. |
#2
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Re: 24poker does not want to pay bonuses
WOW, just WOW. I knew some sites had worse support than Pokerstars where I play, but that is truly absurd. 24poker is licensed by Microgaming, so maybe it would help to contact them.
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#3
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Re: 24poker does not want to pay bonuses
Thank you, but I don't have any desire to play at this room ever, just wondered if all the other Microgaming skins have the same policy as I rather like it. I'm shocked!!!
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#4
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Re: 24poker does not want to pay bonuses
Thats crazy! Did you sign up your account on a shared IP? Or why would they believe you had multiple accounts?
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#5
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Re: 24poker does not want to pay bonuses
I really don't know why I turned out to be guilty that a lot of russians now play at their site - now they will have one less. I didn't use shared IP and I do not have multiple accounts - just wanted to try the site as smth new (played just three days, then asked for bonuses). Didn't think they are so greedy for bonuses.
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