The beginning of possibly something horrible at UB?

[newOcean]

i knew UB has nearly non-existent customer service and everything and for the past 24 hour i've been looking for a way to deposit onto UB. I tried my credit card, visa electron, epassporte (no time to wait for them w/ the microdeposit), western union, and even tried calling them.

I heard that if you call them, they can manually put your credit card through. So i tried to call them again just now, and for the past 12 hours i usually was greeted by the voice machine at ub, 2 mins ago i was greeted by different voice machine that says the number is non-working which proceeds to give a variety of weird numbers. ok so i guess there is no longer customer service, and the new signup bonus was dropped 300 bucks from 650 to 350, and nobody else see this strange.

all i want is to service their p.o.s. company by depositing on their site and take advantage of their bonus/rakeback/points to money but i guess they don't like business. horribly run business

[cmstaab]

There CS is especially poor right now because they are integrating CS with Absolute I believe. Not totally sure on that, but I think I read that somewhere on 2p2.

[MicroBob]

if you think they are so horribly run why are you trying so hard to deposit there?

[teddyFBI]

[ QUOTE ]
if you think they are so horribly run why are you trying so hard to deposit there?

[/ QUOTE ]

[newOcean]

free money?

[Fat Nicky]

not trying to rub salt in your wounds, but I have never had to wait more than 12 hrs for a response from UB support.

[flafishy]

I used a Visa CC (US card) and went to the deposit page in the client and put in the CC info. I then had a message pop up to call a certain phone number to complete the transaction. I called that number, was on hold for about seven or eight minutes, then got a live person. And he took care of me. Punched in the CC manually, I got my deposit and he told me I wouldn't have to go through that again with that card, that it would be good to go.

[csuf_gambl0o0r]

i just tried to deposit using my debit card. I get this message:


"Thank you,
Your deposit has been PRE-AUTHORIZED for an amount of $ 750 USD. Due to this status no funds were deposited into your on-line gaming account under Account ID xxxxxx.

Please contact our Customer Service department at 1.866.605.0311, to verify your information and to check your transaction status.

Thank you for your patronage.
-The Staff at Cashier-"

I call the number, and it automatically says the number you dialed in not a working number, um wtf?

Not a good sign indeed. Wtf am i suppose to do now?

[jbrent33]

[ QUOTE ]
i just tried to deposit using my debit card. I get this message:


"Thank you,
Your deposit has been PRE-AUTHORIZED for an amount of $ 750 USD. Due to this status no funds were deposited into your on-line gaming account under Account ID xxxxxx.

Please contact our Customer Service department at 1.866.605.0311, to verify your information and to check your transaction status.

Thank you for your patronage.
-The Staff at Cashier-"

I call the number, and it automatically says the number you dialed in not a working number, um wtf?

Not a good sign indeed. Wtf am i suppose to do now?

[/ QUOTE ]
Say good by to your 750 for 7-10 days. Same thing happened to me. Supposedly the "processor" has placed a hold on the funds, and even if they decline your transaction (as they did mine) your money is in limbo. At least that's what happened to me in a similar situation.

[mikeroddick]

[ QUOTE ]
I used a Visa CC (US card) and went to the deposit page in the client and put in the CC info. I then had a message pop up to call a certain phone number to complete the transaction. I called that number, was on hold for about seven or eight minutes, then got a live person. And he took care of me. Punched in the CC manually, I got my deposit and he told me I wouldn't have to go through that again with that card, that it would be good to go.

[/ QUOTE ]

What phone number did you call?