Moneybookers account locked?

Python49 · #1 02-14-2007, 02:56 AM

I have a moneybookers account and they've locked it and are requiring me to send in a "VERIFIED" licensed notary. I mailed this to them and have not had my account unlocked. They are not responding to emails either. Just wondering if anyone else had this happen and if they'd gotten a response from moneybookers.

Gorjanc · #2 02-14-2007, 05:41 AM

They are known for very bad suport over email it can take over a weak just to answer a simple question. So if I were you I would call them.

Robb · #3 02-14-2007, 02:52 PM

Interested to see if MB is following the Neteller line (for whatever reason).

BigBroither · #4 02-14-2007, 04:37 PM

Just as Gorjanc says - their support is very slow. It's not bad, they are fair and they are never rude or arrogant. Just slow. Number one online wallet for sure, I needed support only 2 times in last few years and it was never urgent.

Wabby · #5 02-14-2007, 05:16 PM

I asked MB 3-4 rather tricky questions yesterday and received a reply within 12 hours.

And a nice well-written reply that answered my questions in details.

BigBroither · #6 02-15-2007, 10:49 AM

Yes, their reply to my, not so trivial questions (regarding protection of privacy and taxes) was very detailed and it was obvious it wasn't canned. They are very professional.