epassporte - Time to be Concerned?

[MoistToes]

I tried to log-in and was prompted with a security question to change my password.

Entered the question - password not sent.

Number for epassporte doesn't work and you can't e-mail them unless you sign into your account.

I have an account I can't log-in to and no way to contact them.

[mo42nyy]

alexander graham bell just invented the telephone
that might help

[Gregg777]

[ QUOTE ]
alexander graham bell just invented the telephone
that might help

[/ QUOTE ]

What part of "Number for epassporte doesn't work" do you not understand?

lol

[Mark Collins]

try calling them, maybe?

[MoistToes]

Yeah it is constantly busy. I am outside the US.

Is this US line working?

[SlapPappy]

[ QUOTE ]
Is this US line working?

[/ QUOTE ]

No.

I tried to call very early Monday morning because of a logging in problem. I don't know my security question. WTF? Like I am supposed to write that down. They are suppossed to ask me it, not the other way around.

Anyway, after about six tries I actually got through to the automated hold line. I was warned on their page however that I would be on hold for a long time. 25 minutes later no connection. So, I will try back this weekend again.

[SlapPappy]

Okay just successfully logged in. I think they were just locking me out for 24 hours because i was entering the wrong password which is a good thing.

[JPFisher55]

I just received messages that my account was loaded and established on the exact 7th business day. So far all transactions have occurred as stated in Epassporte's FAQ.

[dafulv]

if you cant get through via phone...call back at like 1am EST

[blutarski]

Call their sales dept. They took identifying info and customer service sent me a new password within an hour.