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  #1  
Old 02-06-2007, 02:13 AM
zPro zPro is offline
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Join Date: Jul 2004
Posts: 330
Default Anyone having UB withdrawal problems?

I attempted to withdraw from UB and I get a page saying:

"Your customer information was not found within our Cashier system. This can occur if you have never successfully completed a deposit online or over the phone. Please contact Customer Services to complete your request."

A few days ago I had the option of requesting a check, but not anymore.
Anyone else get this?

*tried calling and couldn't get through*
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  #2  
Old 02-06-2007, 02:14 AM
Fat Nicky Fat Nicky is offline
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Join Date: Oct 2004
Location: StartWeight-260, Current-238
Posts: 5,017
Default Re: Anyone having UB withdrawal problems?

yes, i am getting this as well
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  #3  
Old 02-06-2007, 02:15 AM
NapoleonDolemite NapoleonDolemite is offline
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Join Date: Aug 2005
Posts: 268
Default Re: Anyone having UB withdrawal problems?

I just got the exact same thing.
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  #4  
Old 02-06-2007, 02:17 AM
Fat Nicky Fat Nicky is offline
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Join Date: Oct 2004
Location: StartWeight-260, Current-238
Posts: 5,017
Default Re: Anyone having UB withdrawal problems?

i wouldn't be too concerned, if everyone is getting it, it seems like an interface problem.

did any of you guys get this message before they added the 'review/cancel payouts' button?
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  #5  
Old 02-06-2007, 10:06 AM
sweet28 sweet28 is offline
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Join Date: Dec 2006
Posts: 5
Default Re: Anyone having UB withdrawal problems?

I requested a check for $2500 on Fri that did not process, then again on Sunday and it did not process. No e-mails, no explanation. Yesterday I log in to request a check again and get the "can't find acct info" message. Sent an e-mail for an explanation, hope I get one.
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  #6  
Old 02-06-2007, 10:09 AM
adi adi is offline
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Join Date: Oct 2005
Posts: 932
Default Re: Anyone having UB withdrawal problems?

i withdrew 2500 last week through moneybookers, got it after a few days.
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  #7  
Old 02-06-2007, 11:30 AM
rcd rcd is offline
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Join Date: Dec 2005
Posts: 35
Default Re: Anyone having UB withdrawal problems?

Same here. No reply to email. I don't like this at all.
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  #8  
Old 02-06-2007, 11:41 AM
acelah acelah is offline
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Join Date: Dec 2006
Posts: 17
Default Re: Anyone having UB withdrawal problems?

same here, not happy
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  #9  
Old 02-06-2007, 11:47 AM
1MoreFish4U 1MoreFish4U is offline
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Join Date: Dec 2004
Location: Ontario, Canada
Posts: 452
Default Re: Anyone having UB withdrawal problems?

I opened a new account at UB January 30th. I sent my first email to Support on January 31 and 3 since.

I have not yet received a reply.

Is that normal for them,?
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  #10  
Old 02-06-2007, 12:15 PM
kitaristi0 kitaristi0 is offline
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Join Date: Feb 2005
Location: incognito
Posts: 6,132
Default Re: Anyone having UB withdrawal problems?

Everyone having problems, are you USA or ROW?
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