Anyone having UB withdrawal problems?

[zPro]

I attempted to withdraw from UB and I get a page saying:

"Your customer information was not found within our Cashier system. This can occur if you have never successfully completed a deposit online or over the phone. Please contact Customer Services to complete your request."

A few days ago I had the option of requesting a check, but not anymore.
Anyone else get this?

*tried calling and couldn't get through*

[Fat Nicky]

yes, i am getting this as well

[NapoleonDolemite]

I just got the exact same thing.

[Fat Nicky]

i wouldn't be too concerned, if everyone is getting it, it seems like an interface problem.

did any of you guys get this message before they added the 'review/cancel payouts' button?

[sweet28]

I requested a check for $2500 on Fri that did not process, then again on Sunday and it did not process. No e-mails, no explanation. Yesterday I log in to request a check again and get the "can't find acct info" message. Sent an e-mail for an explanation, hope I get one.

[adi]

i withdrew 2500 last week through moneybookers, got it after a few days.

[rcd]

Same here. No reply to email. I don't like this at all.

[acelah]

same here, not happy

[1MoreFish4U]

I opened a new account at UB January 30th. I sent my first email to Support on January 31 and 3 since.

I have not yet received a reply.

Is that normal for them,?

[kitaristi0]

Everyone having problems, are you USA or ROW?