Stars CS superior again...

[Jesper_6]

Just sent this e-mail to PSTARS customer support(Wasnt really expecting anything but thought it was worth a shot):

"Hi there...

My name is **** ********* and I have been a member at pokerstars for a cpl
of years. But I just started playing heavily there in december of 2006. Im
was gonna go for supernova in febuary, but im no longer sure. I really
like your software and I have heard that your customer support is one of the better
when it comes to poker sites. My problem is that I spent 72000 (36000 for
each) points on 2 samsung 20" monitors January the 4th of this year. Only
a cpl of days later I read on 2+2 that people are bying these for 28000
points. I feel a bit cheated since I wasnt informed at all or even got an
indication that the prices were going down in the coming days for these
monitors. Its only 16000 points I lost total. But from what I have heard
of PS Customer Support they always strive to be fair to their players. Is
there anything I can do to be reimbursed for these 16000 points??? Or was
I just screwed?

Thanks in advance!!!"



Within 10 minutes I got this reply:
"Hello Jesper,

We have credited your account 16,000 FPPs. Thank you for being a VIP on
PokerStars.

Regards,

Scotty
PokerStars VIP Team"

Maybe not interesting at all to some people. But I figure its worth mentioning when a company steps up to the plate like Poker Stars seem to do most of the times!!!

My 2 cents at least...

[NU Star]

I complained about my defective stress star and they immediatley sent me a second one...for free!!!

[Jeff_B]

def thought the thread title was sarcastic but that is really nice esp considering they would have been correct to just say tough luck... I mean really do they have to announce price changes constantly?

[NU Star]

I doubt OP really felt wronged, he just saw a good play.