2p2 brag: FTP support now links to our board

[Autocratic]

An E-mail I received from FTP support in response to a request to turn off my doomswitch (sorry if an identical E-mail has been posted before, but I don't really care):

Hello Peter,

Thanks for your email.

As an avid poker player, I certainly understand your frustrations with
bad beats and general negative variance. I have myself been through
prolonged streaks of both good and bad luck.

Please be assured that our shuffle is random.

Please consider that as well as being technically close to impossible,
there is no motivation for a poker site to "rig" the deck in favor or
against a specific player. From a business standpoint, it makes sense to
keep players happy, and the best way to keep players happy is to provide
a legit, fair, and friendly game. This is why site integrity is of
paramount importance to us.

I have the feeling that you misunderstand how our business operates.
Unlike casino sites, poker sites do not earn revenue when a player loses
money. Our income is derived solely from the rake, a small percentage of
the pot that is taken from the winner of the hand. Understand that in a
very real sense, we have no interest in the outcome of individual hands.
Manipulating the dealing of cards does nothing to increase our revenue
and everything to minimize it--it would be financial suicide as a
business decision to engage in such unethical activity, ruining our
reputation. Understand that your losses are not translated into our
gains; the player who has won the money from you has gained to be sure,
but this is completely unrelated to how our revenue is derived.

Unfortunately in the short-run, variance is such a large factor in
poker, and many players will receive more than their expected average of
premium hands in terms of card distribution and consequently at times,
less than their expected average of premium hands. The same can be said
in terms of hitting flops and completing draws or having hands hold up.
It is only when dealing with very large numbers that a player's average
statistics will approach its expected average. This is where the
expression, "professionals play by the month, not by the day" is
derived.

Understand that there is no "doom switch" but there certainly is
statistical variance. It is only when speaking of tens of thousands of
hands that personal statistics begin to approach its theoretical
expectation. For players that play this game for a living, it is
imperative that they keep a very large bankroll to endure such
fluctuation. It is well known that an excellent player that may win from
1 to 2 big bets an hour playing limit can lose 300-500 big bets, and a
winning no-limit player can endure a run of 20 or more buy-in losses,
again due to variance. In sit and gos, 20 to 30 session droughts in
which a player does not cash is not uncommon. These are taken into
account, and professionals are very conscientious of when to move down
limits to lower their risk of ruination to a reasonable level. Knowledge
of these statistics will not make these players immune to bad
beats--nobody is--however, they will react better when these inevitable
bad runs do occur. Also, these same players are very honest with
themselves, analyzing when they are running bad, and when they are
playing bad. It is often the level of honesty that separates an
excellent player from someone who is merely above average.

I strongly suggest that you visit the poker forums in the link below; it
is the largest poker forum that is visited by many poker enthusiasts
such as yourself, and is an unbiased third party to our site (and any
other poker sites in business). I believe that the voice of the general
poker community will be more persuasive in dissuading you of your belief
that online poker is rigged.

http://forumserver.twoplustwo.com/ubbthreads.php

On behalf of Full Tilt Poker, I wish you the best of luck at the tables.
Should you have any questions or concerns, please do not hesitate to
contact us.

Regards,

Brad S
Full Tilt Poker Support

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Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

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Previous Reply Follows:
-----------------------
I've been playing at FTP for a couple of months, grinding out the low
stakes. Recently I've had a terrible string of bad luck. If you could
turn off my doomswitch and turn on my boomswitch so I can start winning
again, that would be fantastic.

--Peter

[holdme]

too bad they didn't link it to bbv... [img]/images/graemlins/frown.gif[/img]

[El Diablo]

Auto,

I think it's more of a beat if people who think poker is rigged or they are just super unlucky are directed to 2+2.

[ahnuld]

serisouly, can we send them a cease and desist or something?

[GetThere1Time]

This is most defenitely a beat.

[Autocratic]

That's not a bad point. I will send a response saying such.

[danzasmack]

I don't think it matters because the only people that send these "doom switch" emails are 2p2ers.

I used to hate these doomswitch email posts because it basically takes away from support being able to answer real emails, but I'm sure by now people have sent in like thousands, all equally classy I'm sure, so that they have this giant reply all ready for you when you they get your email.

[Autocratic]

We may be the only ones that use that terminology, but I guarantee plenty of players E-mail them regarding bad luck streaks in some form or another.

[danzasmack]

Most of the people that send those emails probably can't read.

If they can, certainly not all that.