Pay-Pro.com funds transfer discrepancies... FRAUD?

Sharking4Fishies · #1 11-28-2006, 05:15 PM

Hey folks! Has anyone here had trouble depositing through Pay-Pro via UseMyBank? I've done this a few times before without problems, but today I had a small issue. A whopping 11 CANADIAN CENTS seem to have "vanished" into cyberspace! LOL! But it's actually a serious matter because what if their site(s) have been HACKED? Or worse, what if someone wORKING AT Pay-Pro (or PartyPoker for that matter - I think PartyPoker owns Pay-Pro) is stealing "insignificant" amounts of money per transaction from their users on every deposit, etc...??? That would add up to like $1 million+ of stolen money in the course of year! Below is the email I sent to Pay-Pro:

--------------------

From : ---info hidden =p---
Sent : November 28, 2006 3:34:09 PM
To : info@pay-pro.com
Subject : Discrepancies in funds transfers

Hi, I have a concern. I made a deposit of $390.12 CAD ($340.00 USD) from my VISA into my PartyPoker account ---info hidden =p ---, and the first email I received (from UseMyBank) confirmed this amount in Canadian dollars (after applying exchange rate) as having successfully transferred ("Email 1" below). But the second email I received (from Pay-Pro, "Email 2" below) shows a different amount of $390.01 CAD as having been transferring into my Party account.

My Party account is showing $339.90 USD (after exchange rate) as a result, instead of the $340.00 USD I was aiming for. This $0.11 CAD discrepancy ($0.10 USD discrepancy) is obviously no big deal, but I'm just curious as to if there is a flaw in the website(s) causing such discrepancies??? My account did not have a "negative" balance of $0.11, and such discrepancies have not occurred in the past. I assume the Pay-Pro to UseMyBank transfers are secure (hack proof), right?

Thanks.

--------------------------------------------------------------------------------
Email 1:
--------------------------------------------------------------------------------

From: <support@usemybank.com>
To: ---info hidden =p ---
Subject: UseMyBank - Buyer Payment Receipt - ---info hidden =p ---
Date: Tue, 28 Nov 2006 15:08:30 -0500

>You have made a payment to : Pay-Pro
>Seller Name : (umb@pay-pro.com)
>Online payment using : bill payment
>Payment processed by : GPAY
>
>Transaction Date/Time was : 11/28/2006 3:08:27 PM
>Item Description : debit
>Item ID/Number : ---info hidden =p ---
>Item Price : $390.12 CAD
>UseMyBank Invoice Number : ---info hidden =p ---
>The payment was made from : ---info hidden =p ---
>Your NPAY account : ---info hidden =p ---
>
>Please keep this information for your records.
>
>Please sign on to ---info hidden =p --- directly, view payment
>history/details, and retrieve your Confirmation Reference.
>For Security purposes, the Confirmation Reference along with the Invoice
>Number will be used to authenticate you to this transaction if you require
>assistance from NPAY, or UseMyBank.
>
>UseMyBank is a customer focused company. If you have any questions,
>comments, concerns, or suggestions please feel free to reply to this
>email, or send an email to support@usemybank.com.
>
>
>Sincerely,
>UseMyBank Services, Inc.
>

--------------------------------------------------------------------------------
EMAIL #2:
--------------------------------------------------------------------------------

From: confirmation@pay-pro.com
Reply-To: confirmation@pay-pro.com
To: ---info hidden =p ---
Subject: UseMyBank Transfer Added to Your Account
Date: Tue, 28 Nov 2006 15:09:17 -0500 (EST)
>Dear ---info hidden =p ---,
>
>Your UseMyBank deposit of CAD 390.01 has been credited to your PartyAccount and you are ready to play!
>
>Keep this transaction information for your records:
>
>Transferred from: UseMyBank
>Transaction ID: ---info hidden =p ---
>Amount: CAD 390.01.
>Date/Time Transaction: 28-NOV-2006 15:09:13 EST
>
>-----------------------------------------------------------------------------------------------------------------------
>Pay-Pro*
>http://www.pay-pro.com
>
>Important: This is an automated email. Please do not reply as we will be unable to respond. If you have any questions or need help, please use the contact details below.
>
>Support Center
>
>24/7 Phone Support (English):
>1 (866) 604-7794 (Toll-free from US/Canada)
>00-800-5000-7789 (Toll-free from Europe)
>+350 41120 (International charges apply)
>
>Email Support:
>info@pay-pro.com (English)
>FR@pay-pro.com (French)
>DE@pay-pro.com (German)
>RU@pay-pro.com (Russian)
>ES@pay-pro.com (Spanish)
>
>
>*Pay-Pro and PartyCashier are service names of PartyGaming Group companies.
>

Sharking4Fishies · #2 11-28-2006, 07:48 PM

Hey folks! Me again. Okay, here's the reply I recieved in my email from Pay-Pro regarding the incident:
-------------------------

From : <cashier@pay-pro.com>
Sent : November 28, 2006 11:31:16 PM
To : ---hidden---
Subject : Deposit [#6121576]

Dear ---hidden---,

Thank you for contacting us.

This is regarding your PartyAccount "---hidden---". Please note that the funds
credited to your account is the result of what we got credited for at our bank.
However, please note that the difference of $0.10 USD will be credited to your
account.

If you have any questions please contact us, we are available 24 hours a day, 7
days a week to assist you.

Please provide us with a feedback on how you find our services by clicking on
the below mentioned link:

---hidden---

Sincerely,

Komal
Payments Team, Pay-Pro
cashier@pay-pro.com
00 800 0000 7789 (Toll-free from Europe ##)
1 (866) 379-6163 (Toll-free from Canada/US)
+350 41120 (International rates apply)
http://www.pay-pro.com

## UK, Rep. of Ireland, Spain, France, Belgium, Netherlands, Germany, Denmark,
Italy, Switzerland, Sweden, Luxembourg, Hungary, Poland, Norway and Portugal ##


[b]So I guess it's all taken care of... Though they still haven't really explained WHY it happened. Well, they kinda tried to, but it doesn't make much sense. I mean my VISA had more than enough money, and the transaction through UseMyBank was fine. It was ONLY when it reached PayPro that there was a "glitch".

Hmmm... Keep your eyes and ears open! Like it says on the box cover of that ol' flick "Rounders" with Matt Damon: "Trust everyone... but always cut the cards." 
http://www.mattdamon.com/pm/gallery/rounders.jpg

edfurlong · #3 11-28-2006, 10:44 PM

Jesus...

lefty rosen · #4 11-28-2006, 11:18 PM

Fold everything but aces sir......... [img]/images/graemlins/confused.gif[/img] [img]/images/graemlins/blush.gif[/img] [img]/images/graemlins/shocked.gif[/img] [img]/images/graemlins/ooo.gif[/img]

haz31 · #5 11-29-2006, 05:27 AM

Easy answer,

The exchange rate changed during the transaction. Your deposit was in CAD, by the time the transaction finished your $390.12 CA was only worth $339.90 USD

Seether · #6 11-29-2006, 09:44 AM

[ QUOTE ]
Or worse, what if someone wORKING AT Pay-Pro (or PartyPoker for that matter - I think PartyPoker owns Pay-Pro) is stealing "insignificant" amounts of money per transaction from their users on every deposit, etc...??? That would add up to like $1 million+ of stolen money in the course of year!

[/ QUOTE ]
This isnt Office Space or Superman 3 here