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#41
10-14-2006, 02:29 AM
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Re: BETWWTS is run by a bunch of morons.
[ QUOTE ]
I cleaned it up this time: Please wait while we find an agent to assist you... You have been connected to Christine G. Christine G: Welcome to Live Chat Support, I am your Customer Service Representative, how may I assist you? Mark M: How come you froze my acct. and didn't let me know ahead of time that you would do this once Bush signed the bill? Christine G: we did not know ahead of time Mark M: did not know what? Mark M: about the bill? Christine G: we did not know ahead of time what would happen Christine G: until the bill was signed Mark M: why is that? the bill has been public information for two weeks. Mark M: Surely, you had thought of a response in the past two weeks. Christine G: we are making everyone aware of what is happening at this time Mark M: that's too late. You've already frozen my account. That's unacceptable. Mark M: You knew what the bill said two weeks ago, so you had to know that this was going to be yor response so you should have let your customers know so they could withdraw their funds. Mark M: that only makes sense, right? Christine G: that is your opinion Mark M: do you disagree? Christine G: it is not for me to agree or disagree Mark M: is it fair that you have my money and you are earning interest on it while I have no access to it? Mark M: I don't leave my money in your site so I can watch it sit there. I leave it there to play poker. Since I can't play poker, you should have told me so I could withdraw it. That only makes sense. Christine G: I understand what you are saying Christine G: but laws are made that has to be followed Mark M: I would hope so. It seems pretty clear. Mark M: Which law prohibited you from letting me know that you were going to freeze my account and hold my money hostage? Christine G: your account was suspended after the bill was signed Mark M: Yes, I am aware of that. How come you didn't tell me that was going to happen a week or two ago after Congress passed the bill? Christine G: until further notice that is the what it is Christine G: we do apologize for any inconvenience Mark M: Yes, having 8000 sitting there doing nothing with no warning is a small inconvenience. Mark M: I presume you wouldn't mind having someone hold your 8000 as long as they promise to give it back "as soon as possible." Christine G: sir I understand Christine G: but that is the reality of the situation Mark M: you understand that your site has really screweed me and a bunch of my fellow gamblers? Christine G: Mark we are committed to having your access to the account restored as soon as possible Mark M: It's not good enough, but I understand you are powerless here. It's been real. Bye. Christine G: bye [/ QUOTE ] ok, that is stupid. THat b*tch was even way more f ucking annoying and dumb than Tyrone and you treated her 10x nice. You should have told her to f off even more and still made a real good point about the situation by logically addressing her condescending replies that completely ignore any question you put forth, and not have been as harsh to Tyrone. Are you one of those computer nerds that finds being nice to supposed "women" on the internet fulfilling? Exactly why did you flame the guy but not the girl? I think bill maher is right when he says we are in a feminized society. 
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#43
10-14-2006, 06:52 AM
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Re: BETWWTS is run by a bunch of morons.
to be clear im in no way defending the site here and i was serious when I said id be all for you punching the management straight in the mouth.
my problem was with taking this out on people who are not in any way responsible and are powerless to do anything about it
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#44
10-14-2006, 11:23 AM
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Re: BETWWTS is run by a bunch of morons.
[ QUOTE ]
[ QUOTE ] ...i wouldn't be suprised if none of the sites had enough cash on hand to pay out all their players. [/ QUOTE ] Really? I certainly would be. They aren't banks, and probably aren't taking loans out using their players accounts. The room's money (taken in the form of the rake) should probably be held seperately from the players' money. What would surprise me is if the rooms (Bet Hold'em, Cryptos, etc) that have pulled this stunt will be around in the near future. Our fellow Euro players catch wind of moves like this and (should) leave in droves heading for sites that are keeping their customers' satisfaction in mind. [/ QUOTE ] I would certainly cash out very quickly from any site that made this kind of move on US players (UK here)
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#45
10-14-2006, 01:50 PM
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Re: BETWWTS is run by a bunch of morons.
[ QUOTE ]
[ QUOTE ] I cleaned it up this time: Please wait while we find an agent to assist you... You have been connected to Christine G. Christine G: Welcome to Live Chat Support, I am your Customer Service Representative, how may I assist you? Mark M: How come you froze my acct. and didn't let me know ahead of time that you would do this once Bush signed the bill? Christine G: we did not know ahead of time Mark M: did not know what? Mark M: about the bill? Christine G: we did not know ahead of time what would happen Christine G: until the bill was signed Mark M: why is that? the bill has been public information for two weeks. Mark M: Surely, you had thought of a response in the past two weeks. Christine G: we are making everyone aware of what is happening at this time Mark M: that's too late. You've already frozen my account. That's unacceptable. Mark M: You knew what the bill said two weeks ago, so you had to know that this was going to be yor response so you should have let your customers know so they could withdraw their funds. Mark M: that only makes sense, right? Christine G: that is your opinion Mark M: do you disagree? Christine G: it is not for me to agree or disagree Mark M: is it fair that you have my money and you are earning interest on it while I have no access to it? Mark M: I don't leave my money in your site so I can watch it sit there. I leave it there to play poker. Since I can't play poker, you should have told me so I could withdraw it. That only makes sense. Christine G: I understand what you are saying Christine G: but laws are made that has to be followed Mark M: I would hope so. It seems pretty clear. Mark M: Which law prohibited you from letting me know that you were going to freeze my account and hold my money hostage? Christine G: your account was suspended after the bill was signed Mark M: Yes, I am aware of that. How come you didn't tell me that was going to happen a week or two ago after Congress passed the bill? Christine G: until further notice that is the what it is Christine G: we do apologize for any inconvenience Mark M: Yes, having 8000 sitting there doing nothing with no warning is a small inconvenience. Mark M: I presume you wouldn't mind having someone hold your 8000 as long as they promise to give it back "as soon as possible." Christine G: sir I understand Christine G: but that is the reality of the situation Mark M: you understand that your site has really screweed me and a bunch of my fellow gamblers? Christine G: Mark we are committed to having your access to the account restored as soon as possible Mark M: It's not good enough, but I understand you are powerless here. It's been real. Bye. Christine G: bye [/ QUOTE ] ok, that is stupid. THat b*tch was even way more f ucking annoying and dumb than Tyrone and you treated her 10x nice. You should have told her to f off even more and still made a real good point about the situation by logically addressing her condescending replies that completely ignore any question you put forth, and not have been as harsh to Tyrone. Are you one of those computer nerds that finds being nice to supposed "women" on the internet fulfilling? Exactly why did you flame the guy but not the girl? I think bill maher is right when he says we are in a feminized society. [/ QUOTE ] STFU, noob. I was trying a different approach for all of our amusement. This time, I logically tore her a new one. Last time, I verbally tore him a new one.
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#46
10-14-2006, 03:45 PM
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Re: BETWWTS is run by a bunch of morons.
[ QUOTE ]
They aren't banks, and probably aren't taking loans out using their players accounts. The room's money (taken in the form of the rake) should probably be held seperately from the players' money. [/ QUOTE ] should, yes. reality, no. a quick look at annual reports of listed companies tells the story.
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#47
10-14-2006, 04:33 PM
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Re: BETWWTS is run by a bunch of morons.
[ QUOTE ]
Also, if he doesn't "take out his frustrations" on the CS Rep, who else can he really take it out on? Maybe management should realize that "bad" CS people is a reflection of the management themselves. [/ QUOTE ] I've got an ex-girlfriend who was a customer service manager and my current one who's a CS rep for the local phone company. I can just about guarantee that the rep knows you're right and is just doing his job. The only excuse for getting irate with a rep like this is if the rep lies to you and even that's questionable. OP has every right to be upset, but is still an a-hole. Escalation is the key. Ask to chat with his manager. Then get as abusive as you want. They get paid enough to take your crap [img]/images/graemlins/smile.gif[/img]
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#49
10-14-2006, 08:28 PM
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Re: BETWWTS is run by a bunch of morons.
[ QUOTE ]
[ QUOTE ] [ QUOTE ] I cleaned it up this time: Please wait while we find an agent to assist you... You have been connected to Christine G. Christine G: Welcome to Live Chat Support, I am your Customer Service Representative, how may I assist you? Mark M: How come you froze my acct. and didn't let me know ahead of time that you would do this once Bush signed the bill? Christine G: we did not know ahead of time Mark M: did not know what? Mark M: about the bill? Christine G: we did not know ahead of time what would happen Christine G: until the bill was signed Mark M: why is that? the bill has been public information for two weeks. Mark M: Surely, you had thought of a response in the past two weeks. Christine G: we are making everyone aware of what is happening at this time Mark M: that's too late. You've already frozen my account. That's unacceptable. Mark M: You knew what the bill said two weeks ago, so you had to know that this was going to be yor response so you should have let your customers know so they could withdraw their funds. Mark M: that only makes sense, right? Christine G: that is your opinion Mark M: do you disagree? Christine G: it is not for me to agree or disagree Mark M: is it fair that you have my money and you are earning interest on it while I have no access to it? Mark M: I don't leave my money in your site so I can watch it sit there. I leave it there to play poker. Since I can't play poker, you should have told me so I could withdraw it. That only makes sense. Christine G: I understand what you are saying Christine G: but laws are made that has to be followed Mark M: I would hope so. It seems pretty clear. Mark M: Which law prohibited you from letting me know that you were going to freeze my account and hold my money hostage? Christine G: your account was suspended after the bill was signed Mark M: Yes, I am aware of that. How come you didn't tell me that was going to happen a week or two ago after Congress passed the bill? Christine G: until further notice that is the what it is Christine G: we do apologize for any inconvenience Mark M: Yes, having 8000 sitting there doing nothing with no warning is a small inconvenience. Mark M: I presume you wouldn't mind having someone hold your 8000 as long as they promise to give it back "as soon as possible." Christine G: sir I understand Christine G: but that is the reality of the situation Mark M: you understand that your site has really screweed me and a bunch of my fellow gamblers? Christine G: Mark we are committed to having your access to the account restored as soon as possible Mark M: It's not good enough, but I understand you are powerless here. It's been real. Bye. Christine G: bye [/ QUOTE ] ok, that is stupid. THat b*tch was even way more f ucking annoying and dumb than Tyrone and you treated her 10x nice. You should have told her to f off even more and still made a real good point about the situation by logically addressing her condescending replies that completely ignore any question you put forth, and not have been as harsh to Tyrone. Are you one of those computer nerds that finds being nice to supposed "women" on the internet fulfilling? Exactly why did you flame the guy but not the girl? I think bill maher is right when he says we are in a feminized society. [/ QUOTE ] STFU, noob. I was trying a different approach for all of our amusement. This time, I logically tore her a new one. Last time, I verbally tore him a new one. [/ QUOTE ] you didn't do sh*t to this one idiot.
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#50
10-15-2006, 12:24 AM
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Re: BETWWTS is run by a bunch of morons.
If not an outright law, this is pretty much pressing the envelope of truth telling
"Christine G: we did not know ahead of time what would happen until the bill was signed" And saying that BETWWTS did alert people at 10am that morning, is pretty much stretching the truth. That wasn't the point, the point was any and all inquiries before 10am were answered by saying that they were staying open for US customers. Answering somebody complaining about letting him know BEFOREHAND they'd freeze his money by saying we let you know AFTER we froze your money, and constantly pointing that out should reflect on the CS person as well as the company.
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