Hollywood poker sticking it to me

[Ted Metro]

I thought I'd post here because this is based around referral bonuses, which have been a regular topic over the last week.

I've referred 18 people in the last two weeks, and one person has linked me, although I can't see him on my friends screen on the HW website, for a total of 19 'friends' invited.

14 of my friends have completed their 300 points and the one person linked to me has completed 150 points. So I should have received (14 * 75) + $37.50 for a total of $1,087.50, however I have only received $933.

I have now sent two e-mails to support and chatted with them live, and they won't credit me the money due. I have so far been told that I have received 14 $75 payments when in fact my transaction screen shows otherwise, and my account balance reflects that I have indeed not received that money. Customer service could not explain why my account shows less than the proper number of deposits, and seems to be dismissing me. I e-mailed customer service snapshots of my transaction screen showing that I have not received all of the payments, but have not had any help at all.

Not sure what to do here. Guess I'm hosed.

Be warned when referring people to Hollywood Poker.

[Blowup Doll]

Isn't there a limit of 10 per week? Maybe you exceeded the limit one week.

[Ted Metro]

Yeah, there is a limit of 10, but I broke it up, 9 the first week, 9 the second week. And CS at Hollywood tells me that I've been paid for all 14 of the people that fully completed. When I asked them I hadn't received deposits totalling $1050 they told me that I have. Strange since every deposit is listed on the transaction screen and I can prove that I have not received those deposits. CS doesn't seem to care about that fact.

[Ted Metro]

Because I have referred a number of people here, some waiting for kickbacks. I want to post pictures of my transaction screen to show that indeed I haven't received payments equal to what I am due on referrals.

http://img340.imageshack.us/my.php?image=friends2dk.png friends

http://img312.imageshack.us/my.php?i...actions3rr.png
transactions

[Blowup Doll]

HW has been wacky on their server all day, so it may be that they've just not updated it yet. See what they say tomorrow. My bonuses all disappeared for a couple of hours today, but they're back now. Hope you get it fixed soon.

[Ted Metro]

Thanks man.

It's a little vexing when I know that right now there are people that are expecting me to give them $, that they have earned, that I should have in my account, but that I have yet to receive from Hollywood.

[AmonRaa]

No worries mate, we will wait till the matter is resolved.

[KOTLP]

I'm one of the waiting and you're handling it well man, don't fret. It hasn't even been 24 hours since I cleared the referral bonus so no rush lets see if they can resolve it.

[dazraf69]

Metro is a good dude and if I will vouch for him.

[Ghostridah]

i also vouch for metro, great guy and nothing to worry about unless hollywood tries to screw him