Click2Pay/TruePoker Two Week Cashout.

[Hamish McBagpipe]

Of course I have a Netteller account but I thought I'd try out Click2Pay. It was fast to set up and I deposited into TruePoker. My first two cashouts of about 100 each took over 10 days to process from Truepoker back to Click2pay and I sent a couple of e-mails to both TruePoker and Click2Pay thinking it was just first time withdrawal delays of some kind. My next cashout was on May 13 and I STILL don't have it in my Click2Pay account, but I found out that it is TruePoker's problem not Click2Pay's. I've noticed more and more sites are supporting Click2Pay but what's the point if they are not going to process these transactions with any expediency?

[ QUOTE ]
From : <support@truepoker.com>
Sent : May 13, 2006 10:30:25 AM
To : <********@hotmail.com>
Subject : TruePoker cashout confirmation

Dear , ********

Your cashout to Click2Pay in the amount of 219 CAD will arrive in your Click2Pay account within 48 hours.

For more information, please visit www.truepoker.com

----------------------------------------------------
Thank you for your patronage.
www.truepoker.com


[/ QUOTE ]

This was my reply last Tuesday.

[ QUOTE ]
From:Sent: Tuesday, May 23, 2006 3:21 PM
To: TruePoker Support Crew
Subject: RE: TruePoker cashout confirmation


Tuesday, May 23, 5:18PM. My cashout to Click2pay has STILL not arrived.

You are off by over 150 hours. My previous 2 cashouts took this long as well. Is it Click2pay? If so, I'll use my Netteller account in the future.
I'll send your email to click2pay. Thank you, .



[/ QUOTE ]

This is what they sent back on Friday.

[ QUOTE ]
From : TruePoker Support Crew <support@truepoker.com>
Sent : May 24, 2006 7:33:43 AM
To :
Subject : RE: TruePoker cashout confirmation

Hello

This cashout is indeed in process, and should be (pending managements approval) be processed very soon.

I do suggest that you use NETeller in the future, as cashouts are generally available well within 48 hours.

True Poker Support Crew

support@truepoker.com

www.truepoker.com

[/ QUOTE ]

Pending management's approval? Oh please approve the cashout of my money good sir. Two weeks is getting a bit excessive I think. I'll write it off as a lesson learned I suppose. Can't even really remember why I thought I'd try Click2Pay in the first place.

[Andrew Karpinski]

File this under : lesson learned, neteller is amazing.