Empire Reload- APRILRELOAD- exp. 4/10

[Riddick]

[ QUOTE ]
I may deposit for this tonight and start clearing once people report getting paid.

Or I may just skip it entirely

[/ QUOTE ]

[Cry Me A River]

emailed them again this morning (I didn't do the original bonus). This was my third email, I deposited for the bonus late Thursday night.

The reply:

Thank you for contacting us.

We are aware that the April reload bonus is not being issued and we have already escalated to the department concerned. They are working on it and this would be resolved as soon as possible.

We apologize for the delay and we thank you for your patience in this regard.

Thank you for choosing us as your online gaming site!

[DeuceHigh80]

I emailed them for the first time this morning:

[ QUOTE ]

I received an e-mail about an april reload bonus -- in the e-mail it indicates the last day to deposit was April 1st.

However the link in the e-mail indicates that April 10th is the last day to deposit:

http://www.empirepoker.com/offers/bo...rilreload.html

Is this still an active offer?



[/ QUOTE ]

and just got this in reply:


[ QUOTE ]
Dear Player,

Thank you for contacting us.

I am very sorry to inform you that "APRIL06RELOAD" bonus promotion in no longer valid. This promotion had strict system level constraints which I will not be able to manipulate even if I wish to.

Thank you for you co-operation in this regards.

Arjit
EmpirePoker Customer Care


[/ QUOTE ]

[billyb]

here is what I got

Dear Billy,

Thank you for contacting us.

We regret to inform you that we will not be able to add the bonus to your account at the moment.

However, this issue has been escalated to the concerned department and will be looked into.

We apologize for the inconvenience caused regarding the same and also appreciate your patience.

Thank you for choosing us as your online gaming site!

Maria
Poker Customer Care

[nofoldsplz]

My reply was:

Dear *****,

Thank you for contacting us.

We do not have any bonus promotions available right now. The APRIL06RELOAD bonus
was valid for deposits made before April 1st only.

Be assured that as soon as new offers are introduced, you will be intimated
either by email or a login pop-up.

In the meantime, our $50 Tell-a-Friend bonus is always available (subject to
restrictions). For more information, check the following link:

http://www.empirepoker.com/tell_a_friend/index.html

Thank you for choosing us as your online gaming site!

Nazia
EmpirePoker Customer Care

[Canard]

[ QUOTE ]
The APRIL06RELOAD bonus
was valid for deposits made before April 1st only.

[/ QUOTE ]

Clue is in the name, obviously [img]/images/graemlins/confused.gif[/img]

[thing85]

Well, looks like I finally got the official bonus notice AND I see the bonus in my bonus account.
---------------------------------------
Dear Player,

You have been awarded a bonus amount of $200 and the money has been added into your Bonus account. All you need to do now is to play 2000 raked hands raked hands and the bonus amount will be released to your Real money account.

The bonus offer expires on 18-APR-06 EST. Hence, you have to play these hands by 18-APR-06 EST. If the above conditions are not met, your bonus will expire. For details and disclaimer click http://www.empirepoker.com/offers/ca...striction.htm.

Do check the latest promotions by visiting our monthly events calendar.

VIP club member? You deserve more! We have just launched The VIP Customer Support Team - 24/7, personal, fast, and efficient.
EXCLUSIVE for our VIP Players Club.

From now on, contact us anytime at vip@empirepoker.com

Sincerely Yours,
Customer Care Manager

[getmoney111]

Good to see someone has been credited with the bonus.

[thing85]

I'm happy about that, but not going to be happy if the 1000 raked hands I've already played don't count (after they sent me an email specifically stating the amount of raked hands I had played towards the bonus).

[arardor]

Be happy that they respond to your email. I haven't gotten a response at all in two attempts.