FTP Account Closed. I really am innocent. (super tl;dr btw)

[StepBangin]

I know this is definitely tl;dr but maybe someone will get bored and read all of these emails.

I tried my best to make this easy and ledgible, I pasted them on Word one at time and cut out all the BS at the end of their emails, I added the dates as well, and the emails actually descend from oldest to newest.

So Here is my story, it is 100% true as I have absolutely no reason to make any of it up and would not waste my time collecting all the emails and posting them here if I wasnt 100% sure I am right.

In 2005 I opened "Ring Em Up" and account that I never, ever, had any money on. I rarely played on the account. I was a newbie to the site and didnt read the Terms and Conditions. I decided to make a new account one day as "BigBlindSpecial", they caught me and told me I could only have one account. They closed my "Ring Em Up" account for me and told me it was ok and I could just keep "BigBlindSpecial" as long as I dont make another account. I played on BBS until late December of this year. Basically, my account was hacked and their support team told me to make a new account, using the same email address as BBS (See emails for proof of this).

So I made a new account "FourCardHolem" and it was closed, they said it was because I had multiple accounts. We cleared everything up and it was opened. I tried to deposit but couldnt, so I email them asking why, and they closed my account again saying I had multiple accounts. Eventually they sent me a list (Its in the emails) of people I was somehow "associated" with in the past.

Now, when I had this account I knew 1 person that played online poker at my college and knew absolutely no one else in my school or outside of my school. The person I know, still has an account active on FTP right now.

Basically FTP says I was "associated" with someone that was spamming their site, they never said I participated, but I was "associated" with them.

I am 100% sure I never spammed their site and have 0 clue how I could be associated with someone that did, if the only poker player I knew still has his account active.

So here are the email exchanges, its 3am so I am going to bed, I will check this later.

Tell me what you think:

12-28-2006

I have been playing a lot at Full Tilt lately, but I think my account has been hacked. The email and password to my account has been changed. I am not ok with that by any means. I really like playing at the site but can not risk losing money by having my account hacked. Luckily this time I had no money in the account. Is there anything you can do about this? I will definitely never play under my account as "BigBlindSpecial" can I open a new one to ensure security?

12-29-2006

Hello,

Thank you for contacting Full Tilt Poker Customer Support.

For the security of our players, we require that all communication about
a player's Full Tilt Poker account be sent from the email address
registered to that account. This is to verify that the inquiry has come
from the owner of the account in question. We cannot divulge any
confidential account information to any email address that differs from
the one on your Full Tilt Poker account.

Please resubmit your question from the same email address registered to
your Full Tilt Poker account and we will be more than happy to address
your issue.

Thanks for your understanding and cooperation, and we look forward to
helping you.

12-29-2006
You obviously do not understand. My account has been HACKED. They changed my password and email address. PLEASE CLOSE THE ACCOUNT as I will no longer play under that name because of security issues. Please look at my account "BigBlindSpecial" and you will see that it has been registered to me up until recently. That is because it has been HACKED. PLEASE, JUST CLOSE THE ACCOUNT.

12-29-2006
Hello Brian,

We apologize for the misunderstanding with your first email. I have
reviewed your account and can confirm that it has been compromised; we
have therefore closed your account. Unfortunately, we are unable to
determine the exact method that this player has used to obtain your
password. We suggest that you check your computer for spy ware and
viruses as key loggers are often times the culprit of stolen passwords.

Please create a new account using your email address
"(same address as first account)". Once you have done so, simply email with a request for transfer and we'll transfer all your remaining funds and points to
your new account.

When you create this new account, please use a new password, one that is
easy to remember but difficult to guess. Keep your password a secret and
do not share this information with anyone. Also be sure to remove the
"save password" feature if you are using a shared/public computer.

12-29-2006
Hello, I just signed up with the username "FourCardHolem" and it will not let me log in. What can I do to log in? Also, I meant to make the name “FourCardHoldem” can I change it now or now?

12-29-2006
Hello Brian

Thank you again for contacting Full Tilt Poker Support.

We thank you for your patience in this matter.

Upon a review of your Full Tilt Poker account it has been determined
that you have created multiple accounts. The completion of our research
in this matter, indicates that your current and previous account
activity has violated multiple account terms and conditions.

Please note, in accordance with Full Tilt Poker's Site Rules, only one
account per person is permitted on our site.
Please do not attempt to circumvent the penalties of one account, by
creating additional multiple accounts.

We thank you for your cooperation in this matter


12-29-2006
I was told to open a new account because my other one was hacked.

1-2-2007
Hello Brian,

Thank you for contacting Full Tilt Poker Support.

I was investigated your account and found the reason that it was
suspended. I have requested that your account be freed up and it should
be done within the next eight hours.

Please do not attempt to log into your account until you receive
confirmation from us.

Thank you for your cooperation, and if there's anything else we can help
you with, please let us know.

1-3-2007
Hello,

This is to confirm that your account has been reopened at this time; you
will now be able to login and play as usual. Furthermore, when you
login, you will see that all your account information and balances have
remained intact.

Please ensure that you do not attempt to log into the BlgBlindSpecial
account, as this might automatically suspended your FourCardHolem
account.

Thank you for your cooperation in clearing up this situation; should you
require assistance or have questions in the future, please don't
hesitate to ask us.

We thank you for your patience and your patronage, and wish you best of
luck at the tables.

(So I log in and can not deposit)

1-3-2007
Could you please tell me why my deposit is being denied?

All of the information on my Full Tilt Account is exactly the same as my Epassporte account and I have adequete funds to fund my Full Tilt Account.

Does it have anything to do with my account (BigBlindSpecial) that has recently been closed?

1-3-2007
Hello Brian,

Thank you for writing to Full Tilt Poker's Customer Support.

I have forwarded your e-mail to the appropriate department, as they can
most effectively answer your question. You should hear back from them
shortly.

Thanks for your patience. If you have any further questions, please let
us know.


1-3-2007
Hello Brian,

Thank you for contacting Full Tilt Poker Customer Support.

For verification purposes, we require proof that there is a different
individual on each account. In accordance with Full Tilt Poker's Site
Rules, only one account per person is permitted on our site. Please
refer to Site Rule #2 found at
http://www.fulltiltpoker.com/siteRules.php for further details. Your
account will remain closed pending the receipt of a valid driver's
license and utility bill to verify the age and identity of each account
holder.

You may email us a scanned copy (please use the highest resolution
possible) of your current driver's license and utility bill to
[email protected]. Alternatively, you may fax these documents
to 1-877-TILT-FAX (1-877-845-8329). Remember to include the reason why
you're sending in your ID, your Full Tilt Poker player ID, and your real
name on the fax to expedite the processing of your documents.

Please use care to send us clear and legible copies. If they are
illegible we will be unable to use them, and will require you to resend
them.

We appreciate your cooperation in this matter, and look forward to
getting you back on the tables as soon as possible.

1-3-2007
HELLO,

I only have one active account. I was told by your support to open a new account so I did. My new account was then frozen. The problem has since been resolved and my new account has been opened. Here are some emails telling me to open the new account along with one telling me my new account is now open and ready to use. All I wish to do is deposit in the new and ONLY account, so I can play.
(I attached two emails they sent earlier, to the bottom of this message, the one saying to open a new account and the one saying my new account is ready to open)

1-5-2007
Hello Brian,

Thank you for emailing into Full Tilt Poker Support.

Upon review of your account it appears that you may be linked to several
other multiple accounts and therefore, we require proof that there is a
different individual on each account for verification purposes. As
previously mentioned, only one account per person is permitted on our
site. Please refer to Site Rule #2 found at
http://www.fulltiltpoker.com/siteRules.php for further details and
should we suspect you of creating multiple accounts in the future, it's
possible that you could be permanently banned. As of right now though,
your account will remain closed pending the receipt of a valid driver's
license and utility bill to verify the age and identity of each account
holder.

You may email us a scanned copy (please use the highest resolution
possible) of your current driver's license and utility bill to
[email protected]. Alternatively, you may fax these documents to
1-877-TILT-FAX (1-877-845-8329). Remember to include the reason why
you're sending in your ID, your Full Tilt Poker player ID, and your real
name on the fax to expedite the processing of your documents.

Please use care to send us clear and legible copies. If they are
illegible we will be unable to use them, and will require you to resend
them.

If you have any further questions or concerns, please don't hesitate to
let us know.

Have a great day

1-5-2007
Here is a copy of my drivers license, it has my name, Birthday and address stated on it. I live at college, therefore I have no utility bills in my name. Is there something else I can send, or is my drivers license enough?

Thanks

Brian

1-6-2007
Hello Brian,

Thank you for writing back to Full Tilt Poker.

Upon reviewing your driver's license and your account information, it is
clear that your "FourCardHolem" account is directly related to "Ring Em
Up" and several other suspended accounts. According to our records, you
have been warned multiple times about creating new accounts and as such,
your account has been permanently closed.

Your account will remain closed and you are no longer welcome to play at
Full Tilt Poker.

Regards


1-6-2007
PLEASE tell me the other suspended accounts it is related to, as I have only had "Ring Em Up" "BigBlindSpecial" and now "4CardHolem"

Here are the facts: I had "Ring Em Up" a few years ago and later opened "BigBlindSpecial" becuase I did not know it was illegal. I was informed that it was illegal and support later closed my "Ring Em Up" account and said if I open a new account I will be banned. I understood this 100% and cooperated 100%

About 2 weeks ago, my "BigBlindSpecial" account was hacked into and I was specifically told by your support team (look at the past emails to verify this) to open a new account. I did this and made "4CardHolem"

I dont understand why I am getting banned because of an account you specifically told me to make.

Thanks

BRIAN

1-6-2007
Hello Brian,

As stated in our previous correspondence, your 'Ring Em Up' account has
been directly tied to numerous other Full Tilt accounts. You were
warned more than once about creating more accounts, and your account has
been closed permanently.

I can only tell you that your account will remain closed, and your
business is no longer welcome at Full Tilt Poker.

Regards

1-6-2007
Can you please tell me which accounts it is tied to? It seems like you are just making this up now.

1-7-2007
Hello Brian,

Thank you for your email.

Since verifying that your accounts FourCardHolem and Ring Em Up belong
to one and the same person, we are referring to the multiple accounts
that were associated with Ring Em Up when we had to close all of them in
March of 2005.

Here is a list of Ring Em Up's associate accounts: 279643, 12796443,
3469721, A321, akissling34, Anthony19, bc_football34, bigman69, boonecj,
bucks_23_2000, budweiser_2134, cab10, DATROOF, Dominick24, Douce Seven,
douces22, DrAGoN_BaLLs, DSCHLACK50, edizzle, edizzle04, Franchise40,
Gadildot213, gzorby22, homeboyohio, HotHandGal, HothandHarmony, istink,
ItsAPokerPlayer, Jags98, JayHen08, jesuscow13, jharmony10, JHRAMS32,
k8e24, lets get it on, Mafiadiver, Matty21, mavnaj, milkman13,
NICKDASHIZNIT6, nickdashiznit69, ninger1933, OptimoRum32,
OSUbuckeyesfan, pimp_boy69, pimpin_gurls69, pimpinn_gurls69, poker2134,
pokerplayer1433, snot_nose_knows.

Our decision on keeping your latest account permanently closed is final.


Regards

1-8-2007
This is incredible. I understand that you are keeping my account closed for now, but please tell me, in which way was I associated with these accounts???

1-10-2007
Hello Brian,

Regrettably, your account has been permanently closed and your patronage
is regretfully no longer welcome at Full Tilt Poker. It appears that
you have a direct association to a player who was spamming our site and
consequently asked to leave Full tilt Poker.

This decision is non-negotiable.

Please be aware, Full Tilt Poker management decisions are final in all
matters and any further correspondence related to this issue will be met
with the reissuance of this exact email.

We sincerely regret that this incident has sullied an otherwise amicable
relationship

Regards

[MicroBob]

That is completely hilarious, bizarre and pathetic.

FullTilt needs to see this chain of e-mails and learn from them.

If I were you I woudln't want to play at FT anyway.

Evidently you lost no money there. You just had a high degree of annoyance when you were doing exactly what they told you to do.

Really awful support like this is pretty inexcuseable imo.

[edfurlong]

If they didn't take your money you really have nothing to bitch about. They have every right to show you the door, right or wrong.

[StepBangin]

I did forget to mention one thing. I am from Ohio and notice that some of the usernames have the word "Ohio" or "OSU" in it. Could it be possible that someoner here at my college F'd up somehow and they banned the whole server, even though the IP's are different?

On another note, my friend that played on the same server wasnt banned, so that kinda contradicts that idea, maybe they missed him?

Something odds is going on, thats for sure

Edit: I did send them a reply saying:

"I promise this will be my last email if you answer these simple questions.

- What player was "Spamming"?
- How was my name associated with him?
- What site was he spamming?

Thanks"

But doubt I will get an answer. I would LOVE one though, maybe from FTPDoug or FTPSean??


Edit again: Why didnt they close my BBS account that was open for about 22 months, it was associated with Ring Em Up but never closed and I even sent in my ID for BBS too. Also, Ring Em Up never got an email saying he was being banned for being associated with spammers.

[MicroBob]

I think the Ohio college server thing is a definite possibility.

I was denied setting up an account on a small site one time because supposedly there were already several accounts there from my computer or IP or whatever.
I had never even visited that site before and there were no skins. I still have no idea why they thought I already had several accounts there.

Such stuff seems strange.


I think it's more alarming that they keep telling you to do something and then tell you that they closed your account for doing exactly as they instructed.


I'm re-thinking this bit about you not wanting to play there just out of principle.
It's even more important than that because you clearly can't count on them to un-flag you even if they told you it was okay for you to play there again.
So even if you somehow got approval to play there you never know if 6 months down the road some idiot there might see your link with OSUBuckeyes or whatever and then lock your account, confiscate your funds, whatever.

They obviously didn't unflag you the first time even though they claimed they did. They even think they've warned you several times about setting up new accounts when obviously you know nothing about that.

I absolutely wouldn't trust them with my money knowing they could still accidentally bring up that bulls-eye on me in the future.


And I think other players should be somewhat concerned about having their funds on there too because there's definitely some communications issues or something within some of their departments.

[KurtSF]

Wow. Incompetence on a truly mind boggling scale.

I've never seen anything like this, except from the government. Just... wow.

[HomerJay]

tl;dr

[Vavavoom]

Play @ Stars !!!

[psy]

Truly awful support. I wish I could say something constructive, alas no.

If it means anything at all this exchange has persuaded me to never play there.

[Synergistic Explosions]

Columbus has replaced Eastern Russia as the new hotspot for internet poker spamming. Must ban all IP's close to OSU now.

Time to change your IP address to a new town, like Gainesville or something.