New CardRunners website to launch tomorrow

[TrevRobCR]

[ QUOTE ]
everything working for me now...just sucks taht the vid posted today was available last week...and u guys just added the date Oct. 1

[/ QUOTE ]

Todays video is a new video. We have never changed any dates and rereleased the video. There is a previous "LAG" video from Brystmar, however todays video is a new video.


If anyone is paying and not receiving access, PLEASE DON'T RETRY AS YOU WILL GET CHARGED EVERY ATTEMPT YOU MAKE. We are working on refunding for everyone who was charged multiple times and working on getting them access. We are aware of these issue and working on correcting them. If you submit your payment and don't receive access, please email [email protected] and we will have techs get you access.

[PoppinFresh]

Seriously, why aren't you guys putting anything on your front page about these problems? I just tried to sign up and received the receipt but I have no access...and then I come to 2p2 and read this thread. Would've been nice to be informed BEFORE my card is charged, ugh

Ridiculously unprofessional to continue to let people "sign up" when you know there is a problem

[Donkey-Milker]

my sign up fee has now been waived. great to be back on board. site looks great. keep it up. thanks for sorting the problem i had.

[RodeoBlue]

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I want to sign up, but I'm from europe and I don't have a cc, is it still possible to upgrade my account through a pokerstars payment?

[/ QUOTE ]
Yes, check the FAQ page for instructions.

[ QUOTE ]
Taylor, any word on the RSS?

[/ QUOTE ]
Taylor is pretty busy in Aruba, but we are going to be making a variety of changes/additions to the forums once the fundamentals on the site are seamless.

[ QUOTE ]
This has happened to me also, twice. By the looks of this thread they are aware of it and I have confidence that my money is in safe hands.

[/ QUOTE ]
Everyone who has made payments, your money is safe, if we have overcharged you or if you still can't get access, we'll make it right. We're still finishing up processing the last remaining accounts from the upgrade, if your account still hasn't been upgraded or if there are any problems, email us at [email protected]

If you are unable to download videos, stream, or are getting license errors. Clearing your IE cookies/cache and/or deleting your DRM folder will usually solve this problem. Consult FAQ page on how to do this.

We do have plans to make up for all the headaches members have experienced due to the upgrade.

Thanks

[Gonso]

Update: I'm up and running and no longer have the login issue.

[BaronVonCP]

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Todays video is a new video. We have never changed any dates and rereleased the video. There is a previous "LAG" video from Brystmar, however todays video is a new video.


[/ QUOTE ]

have you personally viewed these videos? they are the same thing

[snowbank]

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Ridiculously unprofessional to continue to let people "sign up" when you know there is a problem

[/ QUOTE ]

they are still doing that?? WOW

[LonesomeFugitive]

Will the membership signup fee always be there? im strapped at the moment and can't pay for it. Will you ever have a special promotion (ie no sign up fee day)

[RodeoBlue]

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Will the membership signup fee always be there? im strapped at the moment and can't pay for it. Will you ever have a special promotion (ie no sign up fee day)

[/ QUOTE ]

That's very unlikely, sorry.

[Anycall]

I have received an email from CR saying that my account is now activated. I watched CTS video and it was awesome. Now, I just hope to get my refund in a prompt manner.

Finally, to the CR guys, the site looks very good and it was super fast for me. Despite this hiccup with the sign-up process, I do believe that you guys are providing a valuable service in honest fashion. Keep up the good work.