Pokerroom not responding - How to get my money back?

[Josem]

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How can a reputable online casino deal with their customers like this?

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A reputable online casino would not deal with their customers like this.

I don't know why you think pokerroom.com is a reputable site.

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Is there really no way to contact them?

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You might want to try visiting.
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Who should I contact next? Authorities in my own country (I live in Europe)? Who will help me to protect my rights and get my money back?

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If pokerroomare part of a network, you may wish to try contacting whoever operates/owns the whole netowkr.