my ftp account got hacked

[pzane]

I just recieved a reply to my email. I wrote them back and told them how much I appreciate their prompt reply. They admit to being sluggish, which hopefully means they are doing as they say to fix this in the very near future.

It also sounds like the first good news for J in a while! Hopefully they've taken the time to notify him as well.

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Hello Zachary,

Thank you for taking the time to share with us your thoughts.

We are doing the best we can to speed up our response time. We have
hired more employees and streamlined the fraud procedure so we can be
more proactive to crisis situations. It was indeed unfortunate about
what happened to 'jcmoussasux'. At the moment, we have tracked and
frozen all players who were sitting at the table with 'jcmoussasux' when
his account was hacked. The good news is we can still recover his money.
The investigation is still on-going but chances are, his money will be
returned.

We beg to disagree with you on your observation that our security
measures are not up to standards. Full Tilt Poker too employs secure
socket layer (SSL) encryption to ensure the highest level of security
for data transmission. All hacking incidents at our site happened not
because someone has been able to hacked through our digital pipelines
and decipher every binary stream of data that pass through those pipes.
No, most assuredly not. Frequently, hackings were done by planting a
keylogger into the victim's computer. It is a simple yet effective
method of hacking someone's account. And this is how the majority of the
victims fell. Interestingly enough, not one PRO at our site has suffered
a hacking. The same is true with our top-drawer players who have more
than $200K in their accounts. These folks have never complained that
their account was hacked. Why? Because they invest in anti-virus
programs and are really careful with their passwords.

On behalf of Full Tilt Poker, I thank you for your comments. We'll be
sure to discuss and act on what your raised because I believe you have a
valid point when you said that our response time is not rapid enough.
Hopefully, we can correct it in the very near future.

We wish you the best of luck at the tables. Should you have any
questions or concerns, please do not hesitate to contact us.

Sincerely,

Larry N
Full Tilt Poker Support

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