i might be fired?

[beenben]

I copied all the personal data from my computer and my IE favorites. Anything else I should do before I go? Not looking for revenge or postal ideas, just practical ones. If fired it really bites b/c I was about to go to another dept. where I w/not have to deal with customers. been here 5.5 years.

here's what happened, long version (cliff notes below): Last night at work this guy calls and wants to know what year to put when he cites a statute. I tell him that I can't advise him of that b/c that's the policy - we don't advise people how to cite things we help them find things but there's a whole 500 page book on how to cite stuff and not everyone uses the same rule book. and it's not even really clear for this particular document what to put -he wants to know the year but there are two years givenand I am not really allowed to advise him which one to use.

so he asks for my supervisor. I say there's no manager here at this time (4am). he wants my name. I give him my first name. he wants my last name. I decline to give it to him. he wants my badge number (we don't wear badges) so I decline to give him that. He asks to be transferred but the other ref. atty. is on another call and I don't want to burden here with him. so I ask if there's anything else I can do. he keeps asking me for stuff that I already said I wasn't going to give him. I keep asking if there's anything else I can do. Finally, I say that if there's nothing else I can do, I'm going to terminate the call.I repeated this at least three times. then I terminated the call.

So I show up at work today and there's my mgr. she gets my version of the call and then says she's going to have to talk to HR about it.

cliff notes customer demands service we don't provide; I decline; asks for mgr. and more info. than he needs to identify me. I politely terminate the call after several requests for him to tell me what else I can do. Mgr. is going to HR

[whoisthedrizzle]

people are awake at 4 am?

[miajag]

You work for Lexis or Westlaw I'm guessing?

[Golden_Rhino]

You won't be fired pal. You'll just get a warning or something.

[edfurlong]

Why didn't you give him your info? I doubt you'd be fired if you haven't been a [censored] before, but I don't really know what happens with real jobs.

[arsoisaen]

dont worry about it

[beenben]

I can't say exactly where I work but I help other people do legal research.

yes people are awake at 4am. - we get international calls as well as type As from the east coast where it's 5am at 4am and from the west coast when it's only midnite when it's two am. plus there's hawaii. and law students up at strange hours.

hopefully it will just be a warning or whatever but they wouldn't have to talk to HR to do that.

[yellowjack]

if you get a warning, tell us what it's for (i don't see anything in particular that you did wrong given the conditions)

[Aceshigh7]

I don't think you did anything wrong. If you get fired for something like that the place isn't worth working at anyways.

[4_2_it]

Do you guys record calls? If so, seems like you followed policy (right) so a warning should be the worst thing you get. However, if the 'customer' is related to a member of Congress you are screwed (probably for life).