Please list PokerStars complaints

[Martin Aigner]

Some ideas nobody mentioned so far (read most of the posts, but might have missed some though):

Bonuses: I hardly keep any cash at Netteller for safety reasons (don´t want to have to check my Netteller account every day, and there were postings about accounts being hacked before on 2+2). Therefore I deposit new money via Credit Card. If I do transfer $600 (or last time 2k for the big bonus) on Stars via credit card and play the needed amount of games to clear the bonus, I can cash out the money back to my credit card again. This usually takes about a day for me, but is definetly always within a month. So I can usually transfer the money back after 48hrs after the deposit. I assume that Stars has to pay a fee to Visa, and I know for a fact that everytime I do this I recieve less money (in euro) than I payed (in euro). This is not really a big deal, but I have to pay a fee of about € 20 to recieve $ 120, and Stars probably had to pay a fee of something like 3.5% as well. SOLUTION: If Stars says that players who have a certain status (Gold Star? Platinum? Supernova?) do recieve the max. bonus anyway (without a deposit), as long as they will play the amount needed to get the bonus if they had made the deposit, Stars has several advantages:

- No fees for Stars
- No fees for non US players who pay via credit card
- A very good idea from a marketing point of view, since this would be something that Stars really seperates from the other sites (to my limited knowledge this is)
- An additional incentive for players to make the next step (up to a Gold Star, Platinum...) and therefore more action (=rake for Stars) from these players

Disadvantages:

- There might be some players who don´t care about the bonus and Stars would have to pay them automatically if this sytem was used. (probably very few)
- It would cost something to change to software
- A little less money on the accounts => less interests for Stars (probably no serious amount in regards to the combined interests from of all the accounts)



The sunday tournament (1 million guaranteed) starts at quite a horrible time for european players, at least for players who have a 9-5 job. I hardly ever play these events, although I would love to do, since making it close to the money usually means that I go to bed at about 2 a.m.. Of course, if one happens to make a bigger score, it´s not really bad to stay up the for almost the whole night, but obviously this doesn´t happen too often. If the tournament started 1 or 1.5 hrs prior, I (and probably lots of european players more) would much rather play these events. And it still and wouldn´t make that big a difference for the american players.



2-table turbos for each limits that Stars offers as 1-table turbo SnGs. (whats the point of offering them at the 55+5 level, but not at higher ones?)


Best regards

Martin Aigner