Lets make a list: Who got screwed by Party in the 1M tourney ?

[Neurotoxin]

OK I didn't know this forum existed haha. I only had 13k chips at the implosion, but it INFURIATES me to read that my blinds were being stolen the whole time. Dankjordan had 8500 chips at the bubble and was celebrating that he made the cash, as this went on I saw he had 65k chips, prolly a lot of it my blinds. I took 538th for $430 or whatever, got some stupid form letter and $100 more after I complained. I already have to run their abomination client on my laptop, now I have a good excuse to cancel, and cancel I will. I've never had a corporation outright steal my money before. That Kawanake (?) gaming commission must be a sham.

[Zinzan]

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...That Kawanake (?) gaming commission must be a sham.

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Ah, that's a gaming commission? If so, that's who we should be complaining to. Can't hurt. Maybe they aren't a sham.

P.S. For those of you who are closing your accounts like me, don't forget to spend your PartyPoints before you do! Might as well get another chipset or something...

-Z

[SmileyEH]

[ QUOTE ]
[ QUOTE ]
...That Kawanake (?) gaming commission must be a sham.

[/ QUOTE ]

Ah, that's a gaming commission? If so, that's who we should be complaining to. Can't hurt. Maybe they aren't a sham.

-Z

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They're a native reservation in southern quebec that leases land to gambling companies for their servers.

-SmileyEH

[uclabruinz]

Well, it looks like this is the final word. Party is sticking by the story that this tournament wasn't "cancelled" until there was like 250 left or whatever, and everyone who got blinded down before then is only entitled to whatever level they were blinded out at. I am at a loss to understand why they would take this clearly unfair and outrageous position that screws over around 500 of their customers to the advantage of those who were able to get back in and steal blinds.

Any insight on what else we can do would be appreciated, besides hurting our own $EV by not playing there.

[Joshua]

I've written to the poker sections of the newspapers here in Sweden. Maybe if they get some bad publicity they'll straighten out this mess.

[Macdaddy Warsaw]

[ QUOTE ]
Well, it looks like this is the final word. Party is sticking by the story that this tournament wasn't "cancelled" until there was like 250 left or whatever, and everyone who got blinded down before then is only entitled to whatever level they were blinded out at. I am at a loss to understand why they would take this clearly unfair and outrageous position that screws over around 500 of their customers to the advantage of those who were able to get back in and steal blinds.

Any insight on what else we can do would be appreciated, besides hurting our own $EV by not playing there.

[/ QUOTE ]

Again, if you busted before the "cancellation point", you should at least be able to get $215 extra. Just say you like playing the Sunday Million Guaranteed, but can't trust their software enough to play it on your own money. Ask them to give you the cash to play it next week and rebuild the trust, or whatever. Worked out for me.

[Wetdog]

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Anything less then chopping the prizepool in accordance with their T&C at 752 and I am going to withdraw, cancel, and pursue this farther with whatever proper avenues I can identify.

I say it again, this is exactly the kind of thing that Congress is going to wrap its arms around.

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That goes along with what my comgressman said when he wrote back to me about HR4411:
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Thank you for getting in touch with me to share your concerns about legislation dealing with Internet gambling. I appreciate your taking the time to write, and I apologize for the delay in my response.



With the massive growth in the Internet gambling industry over the last several years, we have also seen an increase in opportunities for consumer fraud, largely stemming from offshore gambling sites. This is why I recently voted for H.R. 4411-also known as the Internet Gambling Prohibition and Enforcement Act. I think it will help protect consumers from illegal activities stemming from these offshore gambling sites by giving the Department of Justice sufficient resources to investigate and prosecute them. I also believe that this legislation struck the right balance between fighting the negative impact of illegal Internet gambling enterprises and continuing to promote electronic commerce.



Thanks again for contacting me. To do my job well, I need to hear from my fellow Coloradans. For more information, please visit my website at www.house.gov/markudall .

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I fear this is exactly the kind of crap he is referring to, among other crap like kids stealing dad's credit card etc.

[rwesty]

[ QUOTE ]
I am very sorry that tournament #780579 onAugust 06 was cancelled and appreciate your understanding in this matter.

A refund of $$349.46 has been applied to your account in line with our disconnection and cancellation policy.

For more information regarding our disconnection and cancellation policy, please check out the following URL:

http://www.partypoker.com/how_to_pla...scon_canc.html

Thanks,

Regards,

Nicolas
PartyPoker Customer Care


[/ QUOTE ]

I finally got this reply after several emails complaining, the last one asking how others had received $215 entries while I hadn't. I have no idea how they got this number.

[uclabruinz]

I have like 5 different support email threads with them. Since they all claim the tournament wasn't "cancelled" until there were around 250 left (i.e., they say I "played" until I lost and therefore only get the amount at the level I went out on), I always ask how Party is compensating me for the time I was unable to play and was blinded down due to Party's software problems. I have received no further responses on any of those threads after posing that question.

[Lloyd]

Email Response From Mike O'Malley - Poker Room Manager, Party Gaming

Posted with Mike's permission:

[ QUOTE ]
Hi Lloyd,
Thanks for bringing this to my attention. As you might expect, I had several other emails about it. Feel free to post my comments below.
Bad timing had me leaving the states at about the exact time that the Sunday Million had problems. I wasn’t able to 'catch up' and wade through everything until late today (Tuesday).
The tournament (as well as some others on the same server) experienced problems with 753 players remaining. As is standard policy, an attempt to restart the tournament was made. The tournament did successfully restart, but then had problems again. A restart was done two more times, and the end result was that while it was restarted and paused, several people were not able to play, didn’t play, or had logged off.
The good news is that as a result of these problems there has been a technical issue that has been identified and will be corrected. We also have instituted a new policy regarding the restarting of tournaments.
I was able to pull some numbers late today and start to figure out the best way to correct the payouts. The process in doing this is somewhat tedious and takes us manually pouring through some numbers. I will have a solution that everyone should be happy with by the end of day tomorrow (Wednesday).

[/ QUOTE ]

Like I've said, I have serious issues with Party Poker, their software, and many of the decisions that have been made. But like Zinzan said, at the end of the day I have always found them to be responsible if you get to the right person. That's obviously a huge flaw in the system but certainly better than nothing. Give Mike the time that he has asked for and I have faith that he'll come through for people. No guarantees of course, but I've found him to be a very stand up guy in the past when I've brought issues to his attention.

And again, I have no financial interest in this at all. The stupid Party software gave me 2 huge bad beats to knock me out early. I'm still trying to get them to fix that problem. But this was obviously a problem that affected many 2+2ers so I wanted to give whatever assistance I could to bringing a satisfactory resolution.