Keys to a Successful Complaint Letter

[octopi]

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I have no doubt that is the policy. The fact that you have a written copy on the ready doesn't surprise me, either.

Frankly, if I got overcharged by $2 or whatever at the grocery store I wouldn't even bother going back. Also, I don't routinely audit my grocery store receipts desperately hoping to find an error so I can score a free sack of cherries and stick it in the face of some 15-year old kid working a summer job.

You got your money back, why are you so bent on this? Just eat a couple cherries while you walk around before getting to the registers next time. That'll show em!

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Thanks fishsticks, good words. I don't know why I'm so hellbent either. Maybe because I've had to deal with hundreds of people like me before and we are all doomed to become what we loathe? A little part of my died that summer at my job at the Returns desk of Home Depot, I think. [img]/images/graemlins/frown.gif[/img]

I guess this answers the question "does anyone give a [censored] about complaint letters", eh? [img]/images/graemlins/wink.gif[/img]

[2+2 wannabe]

I've had the "scanning code of practice" thing before - there's actually a number that you can call if the business is giving you the runaround

I agree, it's the principle of the thing - but hopefully you didn't get the shaft at safeway. if so, good luck...

[Gunny Highway]

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Meh, I guess I just didn't want to roll over and take it up the ass.

[/ QUOTE ]

Pics?

[oddjob]

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I recently received some subpar service at a local grocery store, and wish to make my displeasure known. After working in retail for many years, especially in a position to read a lot of 'complaint' letters, I have only come to realize two things:

1- What not to write (how much money you spend there, how the person in question should be fired, free stuff etc etc)
2- No one actually cares about these on the store level

So what are my best options? To write the store and head office? Is this just a waste of time? Do you write many angry letters?

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you have way too much free time.

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Not enough if I haven't ever written a complaint letter before.

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so if you've written a complaint letter before, you have too much free time now?

[szw]

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[ QUOTE ]
I recently received some subpar service at a local grocery store, and wish to make my displeasure known. After working in retail for many years, especially in a position to read a lot of 'complaint' letters, I have only come to realize two things:

1- What not to write (how much money you spend there, how the person in question should be fired, free stuff etc etc)
2- No one actually cares about these on the store level

So what are my best options? To write the store and head office? Is this just a waste of time? Do you write many angry letters?

[/ QUOTE ]

you have way too much free time.

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Stupid post.

Everyone in OOT has way too much free time.

[RedThor_000]

EV calculation
$11-$8.88=2.12 $/kg
Amount of time to write a "strong worded letter"=30 min
Estimated amount of time waiting for & reading responses = 48 mins (time from first post to last post)
total amount of time spent on this problem = ~1hr 18min
estimated hourly wage= ~12$/hr
total lost wages for this problem= ~$15.6
amount of cherries needed to make this worthwhile= ~15.6 / 2.12 = ~7.4 kg
-that's a lot of cherries

[chopstick]

If your goal is to make your "displeasure known", then just write a letter that says "I am displeased with your service because etc etc etc".

[TIEdup14]

fwiw that EV calculation is wrong, the cherries would be FREE for the OP, not just 8.88 (original price)

so in reality OP would have to buy ~ 1.75 KG of cherries, a perfectly reasonable amount



god, I feel like giving myself a * for that

[spentrent]

You're a tool for wanting the cherries for free. You get paid off in life in the long-term a lot more for being a kind, reasonable human being than demanding a free bag of cherries because someone typed in the wrong code.

That said, I apologize for calling you a tool.

[youtalkfunny]

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At this point in time, it has also become apparent to me that I've become my father.

"IT'S A MATTER OF PRINCIPLE!!!" [img]/images/graemlins/blush.gif[/img]

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Baloney.

If we were talking about five cents, there would be no letters, no posts, no silly cherries thread.