Keys to a Successful Complaint Letter

[FishSticks]

I have no doubt that is the policy. The fact that you have a written copy on the ready doesn't surprise me, either.

Frankly, if I got overcharged by $2 or whatever at the grocery store I wouldn't even bother going back. Also, I don't routinely audit my grocery store receipts desperately hoping to find an error so I can score a free sack of cherries and stick it in the face of some 15-year old kid working a summer job.

You got your money back, why are you so bent on this? Just eat a couple cherries while you walk around before getting to the registers next time. That'll show em!