DVD-ROM/CD ROM Drive died... Help Needed....

[Theodore Donald Kiravatsos]

A guy I know had some trouble with a Dell hard drive on his new PC. Basically as it was still under warranty they gave him the option of sending the PC in to have the work done, but the preferred way was to ship him the part and have him deal with it.

If your PC is still under warranty, you might be able to get them to ship you a new drive and then the ever-helpful CSRs can talk you through switching the drives over the phone. Then you get to ship the old drive back or they get mad.